Operations Manager, Construction

Are you a strategic leader with a passion for operational excellence and team development? As the Operations Manager for our Construction and Energy division, you will play a pivotal role in driving performance, ensuring regulatory compliance, and fostering a collaborative culture. You will lead a high-performing team to meet and exceed service delivery, timeliness, productivity, and quality benchmarks.

What will your essential responsibilities include?

• Conducts employee performance reviews, provides guidance on compensation decisions, and offers coaching and support to team members performance evaluations; recommends salary adjustments; coaches and mentor’s staff.
• Establishes unit and individual goals in concert with the Head of UW Operations.
• Ensures compliance with predetermined workflows and procedures.
• Oversees task execution to ensure alignment with established service standards.
• Monitors and evaluates operational reports to ensure accuracy and efficiency, taking proactive steps to address discrepancies in areas such as data quality, reinsurance, and workflow status.
• Reports on team progress and performance metrics to support strategic decision-making by management.
• Drives team success through hands‑on leadership in staffing, performance reviews, professional growth, and operational scheduling.
• Fosters collaboration and partnership by maintaining open lines of communication with underwriting teams, and all other internal/external stakeholders.

You will report to the Head of Underwriting Operations – Property, Multinational, Construction & Energy

We’re looking for someone who has these abilities and skills:

Required

Skills and Abilities:

We’re looking for someone who has these abilities and skills:

• College degree or equivalent experience with advanced insurance study preferred.
• Extensive insurance, leadership, and people development experience
• Familiar with insurance operating systems used to rate, code, track or issue insurance policies.
• Experienced in using Microsoft Office tools to support daily operations and documentation.
• Knowledge of commercial P&C insurance products and tools such as ISO, NCCI, Regulatory and other informational web sites used in the industry. Advanced knowledge of commercial P&C insurance policy forms and regulatory requirements including Insurance rating and coding’s.
• Self‑motivated professional with exceptional organizational, analytical, and critical thinking skills; thrives with minimal supervision.

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work reach their highest potential.

It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family‑friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at Inclusion & Diversity…