Workers' Claims Adjuster

Overview

Argo Group International Holdings, Inc. and American National, US based specialty P&C companies (together known as BP&C, Inc.) are wholly owned subsidiaries of Brookfield Wealth Solutions, Ltd. ("BWS"), a New York and Toronto-listed public company. BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions.

We are seeking a highly capable Workers' Compensation Claims Adjuster to join our in-office team (5 days/week) from either our Rockwood, PA or Omaha, NE offices. Alternatively, we can also fill this role in our offices in Albany, NY, Chicago, IL, Los Angeles, CA, New York, NY, Richmond, VA or Springfield, MO. This role reports to a manager in North Carolina and focuses on adjudicating workers' compensation indemnity claims in CT, DE, MA, ME, NH, RI, and VT
, along with additional jurisdictions. You ll play a meaningful role in delivering exceptional outcomes for our clients.

• Adjudicate workers  compensation claims of higher technical complexity within defined authority.
• Resolve moderately complex issues requiring broad understanding of claims processes and business impact.
• Investigate claims promptly and thoroughly, including interviews and documentation review.
• Evaluate policies, endorsements, and client instructions to determine coverage.
• Manage litigated claims and maintain accurate reserves aligned with Argo policy.
• Ensure timely file progression through effective diary management and task completion.
• Identify loss drivers, trends, and opportunities to reduce frequency and severity.
• Prepare clear, concise claim reports and maintain complete, accurate documentation.
• Apply creative solutions and negotiate cost-efficient settlements within authority.
• Coordinate internal and external expert resources as needed for case resolution.
• Communicate professionally with insureds, claimants, attorneys, underwriters, and management.
• Prioritize workload, process mail, and manage correspondence efficiently.
• Demonstrate strong claim management fundamentals and a consistent client-focused mindset.

• Practical knowledge of workers  compensation claims, as well as exceptional customer service focus, typically obtained through:
• Bachelor s degree required
  , OR two insurance designations OR four additional years of WC adjusting experience in lieu of degree.
• Minimum 2 years  experience adjudicating workers  compensation claims in CT, DE, MA, ME, NH, RI, VT
  .
• Licensed in FL, GA, or TX
  ; must be able to quickly obtain other required jurisdictional licenses (within 120 days).
• Strong business acumen and understanding of how claim outcomes impact profitability.
• Proven ability to exercise sound judgment and independent decision-making.
• A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by:
  • Finding a way to achieve success through adversity.
  • Being solution (not problem) focused
  • Thinking with a global mindset first.
• Client focus - the ability to effectively determine specific client needs and to provide value added solutions.
• Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast paced environment that is evolving constantly.
• Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.
• Excellent evaluation and strategic skills required.
• Strong claim negotiation skills a must. Ability to take proactive and pragmatic approach to negotiation. Negotiation skills will be taught to Trainee level candidates. Associate Adjuster candidates are expected to have a working understanding of negotiation skills that will be further honed with additional training.
• Demonstrates an understanding of mechanisms available for resolving claims settlement disputes (e.g. arbitration and mediation) and when these are used.
• Ability to thrive in a fast-paced, evolving environment with multiple priorities.
• Uses listening and questioning techniques to effectively gather information from insureds and claimants
• Demonstrated customer focus and ability to articulate claim value to stakeholders, including senior leadership.
• High degree of professionalism, curiosity, integrity, and willingness to do the right thing.
• Proficient in MS Office and related business systems; fluent in English.
• Commitment to ongoing professional development.

• Albany & Chicago: $86,000-$101,500
• Los Angeles & New York City: $93,750-$110,500
• Compensation varies by location and…