Revenue Operations Lead

Vouch is the insurance broker that powers ambition.

We’re a tech-enabled insurance advisory and brokerage purpose-built for growing companies in technology, life sciences, and professional services. Our clients are ambitious leaders building complex businesses, and we help them manage risk with tailored advice, smart coverage, and responsive service.

Backed by over $200M from world-class investors, Vouch combines deep industry expertise with AI-powered tools to deliver a better insurance experience. Our digital workflows reduce friction, speed up decisions, and give our clients the confidence to move faster.

Why should you join our team and Vouch?

Not only is this an exciting and growing team where you can drive a real impact on our operational scalability, but Vouch is also the preferred insurance provider to customers of Y Combinator, Brex, Carta, and WeWork. We’re a quickly growing startup that believes in transparency and acknowledgment with our team members and cultivating a values-driven company. Our values are "Be Client Obsessed", "Own it together", "Act with integrity and empathy", "Stay Curious and Grow", and "Empower People."

What does a work environment look like at Vouch?
Vouch has employees located across the U.S., with offices in San Francisco, Chicago, and New York City. While this role has hybrid work flexibility, we require team members to be in the office at least three days per week (Tuesday, Wednesday and Thursday) to foster close collaboration and team building.

What You’ll Do:

• Own the day-to-day operational integrity of the new-business motion — from the point a lead is assigned to a producer or a producer begins actively working it (Growth owns everything upstream of that) through opportunity creation and handoff into retention.
• Make the process layer clear enough, consistent enough, and instrumented well enough that producers can act on good information instead of guessing which relationships or channels are actually working, rather than just running reports on behalf of leadership
• Surface where the new-business workflow and stage definitions aren't working for the teams. You're the one closest to how an opportunity actually gets created and moved, whether it started with a referral, a cold outbound sequence, or something in between.
• Support pipeline reviews. Enforce hygiene ahead of each one, apply stage definitions consistently, and make sure the data in the room reflects real pipeline health, not a stale snapshot or a producer's gut read.
• Give direct, diagnostic feedback to sales managers on process adherence, data quality gaps, and workflow breakdowns, framed around what will help the team generate and close more pipeline, not around who missed a step.
• Keep a running view of process and data-capture improvement opportunities and bring them to the Rev Ops team's quarterly roadmap.

• Build and maintain visibility into center-of-influence relationship health. Which referral relationships are active, which have gone quiet, and which are worth a producer's continued time — today this lives in someone's head, and it needs to live somewhere the whole team and leadership can see it.
• Use the attribution instrumentation Growth owns to see what's actually driving pipeline — referral-sourced, outbound-sourced, or otherwise — so the team can tell what's working instead of crediting whichever channel got mentioned most recently in a forecast call. Growth owns the underlying attribution system; this is about using it well, not rebuilding it.
• Shadow producers and outbound reps regularly. This isn't oversight. It's how you find out what's actually slowing the team down, so you can go…