Multinational Client Executive

Join us as a Client Executive to grow your career at the forefront of multinational insurance. External broker and client facing role managing an assigned portfolio of Tier 1 and Tier 2 Multinational programs working in partnership with product underwriters and distribution. This role supports all major Multinational lines of business.

• Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience.
• The proactive management and oversight of all multinational service activities, coordinating communication and project management across all internal and external stakeholders throughout the program lifecycle.
• Provide direction and guidance to all relevant stakeholders across Multinational Business Model and AIG.
• Network to ensure appropriate design and effective delivery and service of assigned multinational programs.
• Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements.
• Lead the promotion and adoption of the AIG Multinational End-to-End process, so that all parties understand and commit to roles, responsibilities and expected timelines, to provide an elevated service performance and deliver contract certainty.
• Ensure Multinational service fee discipline by utilizing available tools.
• Lead and manage the day-to-day service delivery to ensure the timely issuance of accurate local policy and invoice documentation and meet agreed program SLAs.
• Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned programs.
• Engage with multinational claims to ensure timely development of multinational claims bulletins / protocols and support on ad hoc program enquiries.
• Partner with underwriting to draft legal documentation for loss sensitive programs and obtain approval from AIG legal counsel.
• Monitor performance and elevate where necessary to ensure all agreed Multinational service SLAs are being met.
• Operate as the senior external service contact – working in collaboration with Product Underwriters and Distribution - and provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented.
• Manage and partner with Distribution to coordinate periodic Multinational client/program stewardship meetings to be conducted in alignment and collaboration with underwriting and distribution.
• Provide multinational subject matter expertise and be an escalation point to support colleagues in respect of multinational program design, territorial information and multinational related problem solving as required.
• Accountable for contributing to the development, qualification, prospecting, and conversion of Multinational targets within assigned span of control.
• Support the profitable growth of the multinational portfolio by working in collaboration with product and distribution.
• Help identify, support, and contribute to internal and external strategies that align our product offerings and grow AIG multinational business.
• Deliver structured internal and external Multinational training as applicable.

• 5+ years commercial insurance experience, preferably client servicing (broker or company background).
• Strong technical knowledge of complex multinational programs, including reinsurance structures, with experience of the multinational environment and processes.
• Client focused with experience working with multinational corporations and dealing with senior client personnel / risk managers.
• Strong written…