Facultative Reinsurance Associate Broker

Chicago, Illinois, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture,
you belong here.

Lockton Re is searching for a Reinsurance Associate Broker to support our Facultative Segment. We are looking for an individual that is client focused, detail oriented, maintains a sense of urgency and can communicate clearly and effectively. The successful individual will serve as a partner to Brokers and Senior Brokers, providing superior support regarding all certificates and key accounts. The candidate will also provide high quality service to agents, companies, and internal teams.

Client account support

• Facilitate flow of information from agents and underwriters, whether to internal broking team, internal client services teams and/or clients
• Respond promptly to all requests from internal team, (re) insurers or clients regarding account servicing issues
• Interact regularly with brokers, clients, and underwriters regarding certificates; responding to queries and concerns with a prompt resolution
• Accurately explain coverages and liabilities to agents and/or clients
  • Provide and/or assist with quotations and binders for new business, renewals and endorsements
• Proactively initiate and coordinate renewal activity on assigned accounts

Documentation management

• Analyze certificate, endorsement, and audit requests to complete these requests on behalf of the Broker.
• Timely initiation of necessary corrections to ensure accuracy of dates, coverage, signatures, commission, premium, attachments, etc.
• Initiate cancellation and non-renewal notices according to statutory and contractual requirements
• Maintain organizational control of all deadlines, follow-ups and deliverables for certificates, endorsements, regulatory reporting or other pertinent items (whether internal or from outside sources)
• Coordinate with client services team on a regular basis to ensure information is correct and accurate for invoicing

Support for team advancement

• Maintain current knowledge of the (re) insurance industry and sales ideas through regular attendance of workshops, seminars and/or formal continuing education
• Aid in process support for discovery of new facultative management systems and process
• Champion digital efficiencies and workflow enhancements to stakeholders
• Engage with broking teams and leadership on other ad hoc projects, as needed

Facultative Reinsurance Associate Broker competencies

• Relationship-Building:
  Ability to develop professional rapport with business colleagues
• Technology Adoption:
  Openness and adaptability to new technology platforms, and a willingness to learn such technology and find efficiencies in its usage
• Time Management and Organization:
  Uses a range of skills, tools, and techniques to manage time when accomplishing specific tasks, projects and goals, as well as varying deadlines
• Professionalism:
  Conducts oneself in a respectful manner and demonstrates good judgment when dealing with internal and external clients
• Reliability:
  Completes tasks and job functions on time, while meeting or exceeding expectations; carries a trusted reputation for honesty, consistency, and commitment
• Communication:
  Expresses ideas clearly, listens effectively, shares information appropriately, demonstrates interpersonal skills, and resolves conflict as needed
• Attention to Detail: holds accuracy in high regard and champions best…