Lead Customer Success Manager

Our mission at Quandri is to transform insurance into a trusted and delightful experience using AI. We do this by delivering an AI operating system for North America’s best insurance agencies and brokerages.

Quandri is transforming the insurance experience for policyholders across North America by providing AI to the industry’s critical stakeholders - insurance agencies and brokerages. Insurance agents are the lifeblood of the insurance industry, and are where most Property & Casualty insurance is sold and serviced. Yet, there are forces making it harder than ever for them to operate; more consolidation, rising talent crisis, increasing complexity of insurance and the AI revolution are significant challenges for how agencies have typically operated.

This challenge is a massive opportunity to rethink how insurance agencies operate. Quandri is at the cutting edge of this change, delivering real transformation to the entire insurance experience one process at a time through the deep understanding of insurance workflows, systems and data paired with deep technical capabilities and proprietary models.

We’re making insurance better for policyholders, while helping insurance brokerages deliver a better client service, grow faster, and harness AI so that they control the future of insurance distribution.

• Have a deep customer focused mindset
• Can operate in a fast paced environment where change and innovation is a constant
• Take high levels of ownership in everything you do
• Have AI-first thinking and want to apply AI to solve the world’s problems of tomorrow
• Operate with urgency, and aren’t afraid to move fast and make some mistakes along the way
• Are low ego, and believe more in achieving the best outcome for our customers and achieving big goals as a team
• Want to have a big impact, and are not content with making changes at the edges

Our head office is in Vancouver BC, with ¾ of our team working here and the rest distributed across North America.

We’re backed by leading US and Canadian investors, are growing fast, and have a few awards to prove it:

• Linked In’s Top Canadian Startups in 2024 & 2025
• Deloitte’s Fast 50
• CB Insights’ Insurtech 50 and Fintech 100
• Globe and Mail’s Top Growing Companies in Canada.

Most importantly, if you want to do the best work of your life changing an industry with technology alongside talented people who are both high-performing and kind, Quandri is the place for you.

The Lead Customer Success Manager at Quandri is a strategic role responsible for owning and advancing our largest, most complex enterprise accounts, especially as we focus on the US market. This role requires a seasoned professional who can effectively engage with C-Suite and executive stakeholders, drive deep product adoption, and lead cross-functional relationships that deliver measurable business outcomes.

You will serve as the primary advocate and trusted advisor for your assigned enterprise customers, accountable for driving retention, revenue growth and overall customer value realization. Partnering closely with Sales, Product, Marketing and Implementation teams, you will ensure Quandri becomes an integral part of our customers’ success in automating insurance brokerage processes.

This role demands high ownership, strong executive presence, and the ability to navigate complexity with a solutions-oriented mindset to move relationships and outcomes forward.

• Become an expert in our products and be able to clearly communicate the value and impact of Quandri
• Understand the fundamentals of the insurance broker landscape and the day to day personal lines renewals broker processes
• Provide adoption and change management sessions with our customers and their teams…