Head of Professional Liability Claims

We are adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients.

Welcome to Munich Re Specialty - North America, a leading specialty insurance provider dedicated to delivering exceptional underwriting, claims, and risk management expertise to our partners and customers. As a trusted industry expert, we offer a broad range of comprehensive and customized solutions, including casualty, professional lines, property, surety, and public entity coverages. With the financial strength and global resources of our A+ Superior (A.M. Best) rated organization, we provide unmatched stability and reliability.

Our team is committed to superior service levels, a distinctive approach to specialty solutions, and a deep understanding of the complex risks our clients face. Join our team and be part of a dynamic and experienced organization that is shaping the future of specialty insurance in North America.

Future focused and always one step ahead!

The Head of Professional Liability Claims is a critical role in our growing Specialty, Property & Casualty team and will be responsible for managing a multi-disciplinary Claims team in the Commercial space, leading teams that manage Financial & Professional Lines and Healthcare claims, originating from our Wholesale and Specialty and Programs, and Public Entity Lines of businesses. This role will help maintain and ensure execution of Claims Best Practices, working with Claims and Underwriting leadership to define and implement strategic direction, providing insight and guidance on high exposure claims, and promoting a culture of positivity and inclusion within the organization.

The Head of Professional Liability Claims sits on the MRSNA Leadership Team and reports to the Chief Claims Officer.

• Manage and provide proactive claim-handling direction to team members with respect to investigation, assessment, reserving, expense/vendor management, and settlement in accordance with Claims Best Practices.
• Monitor and oversee strategy on high exposure, litigated, coverage, and complex claims to ensure optimal claim outcome and timely escalation involvement of Practice Lead, Head of Claims and other MRS-NA key stakeholders.
• Help team continually achieve professional goals and hone skills to meet team members’ development and career objectives.
• Communicate and present key claim issues, identify helpful initiatives and provide feedback to Claims leadership and other MRS-NA stakeholders, including Underwriting, Actuarial, and Operations.
• Identify helpful technical and operational initiatives and provide feedback to Claims leadership for continual improvement.
• Work collaboratively and help develop strong business relationships with a wide array of internal and external partners to strengthen the business through market meetings, thought leadership and best-in-class service. Reinforce and support the integration of Complex Claims team by modeling and promoting a culture of positivity and inclusion.
• Seek feedback from team to foster maximum employee engagement.

• 10 years or more of claims and/or relevant legal experience
• 3 years or more of management experience with strong record of demonstrated leadership
• Experience handling public entity multi-line E&O, malpractice, D&O, EPLI, cyber, fiduciary, crime, and transactional liability
• Superior coverage analytic ability
• Strong team-building ability
• Inspirational and motivating leader
• Excellent and diplomatic communicator
• Expansive insurance business understanding
• Fair, adaptable, and approachable
• Customer-service and relationship-oriented
• Innovative and…