Property Oversight Technical Reviewer

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Claims arise from hurricanes, wildfires, earthquakes, and other natural or man-made disasters and may involve auto, commercial, flood, and property losses. The Centralized Processes Oversight Technical Reviewer provides claims guidance, quality assurance, training, and operational oversight through focused audits, claim analysis, and technical support to Field Claims operations. This role monitors claims handled by NCT staff, non-cat staff and contingent workers throughout the claim lifecycle, providing direction on investigations, coverage, liability, damages, and claim valuation.

The reviewer also exercises settlement and denial authority on moderate-severity losses that exceed adjuster or contingent worker authority.

• Work Schedule: 10 days on / 4 days off, 7:00 AM - 7:00 PM (Schedule B or C, Monday - Wednesday)
• Location: Remote
• Travel: 10-25% annually, based on operational needs and CAT events
• Not Eligible for Residents of: California, Alaska, Hawaii, Washington, or Puerto Rico

• Serve as a resource to management with complex coverage issues and high-severity claims.
• Authorize damage estimates and claim payments for moderately complex losses.
• Provide vendor oversight and Staff Oversight - CAT and regular business.
• Support coverage investigations, supplement triage, subrogation investigations, Public Adjuster claims, ALE handling, asbestos abatement, Outside Adjuster ladder assists, and contents inventory and pricing.
• Review statistical and performance reports to assess claim outcomes, processes, procedures, and communicate findings.
• Conduct claims performance, quality, and audit reviews.
• Document claim files with clear notes, evaluations, and decision rationale.
• Summarize documentation and enter information into claim system notes.

• Three or more years of direct property adjusting experience.
• Property estimating experience, including estimate writing.
• Experience using estimating tools (e.g., Xactimate).
• Strong customer service, communication, and organizational skills.
• Self-motivated with the ability to manage multiple priorities in a fast-paced, high-volume environment.
• High attention to detail with strong time management and analytical skills.
• Candidates located within the Pacific or Mountain Time Zones are preferred.

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing anadditionalbackground check with the Department of Labor.
  
  If applicable, you willbe required to secure license(s) within
  60 daysof hire.

• As a requirement of employment, individuals who currently hold an active insurance license mustterminateall existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed toby the licensing team. Byproceedingwith the application process, applicants acknowledge and accept these licensing requirements and agree tocomply.

This description is not intended to be a complete list of all duties and responsibilities. Additional duties may be assigned as business needs evolve. Regular, predictable…