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Bilingual Spanish Customer Service

Bilingual; Spanish) Counselor

Job in Chicago, Cook County, Illinois, 60601, USA
Listing for: micro1
Part Time position
Listed on 2026-11-01
Job specializations:
  • Language/Bilingual
    Bilingual, Spanish Customer Service
Salary/Wage Range or Industry Benchmark: 34000 - 55000 USD Yearly USD 34000.00 55000.00 YEAR
Job Description & How to Apply Below
Position: Bilingual (Spanish) Benefits Counselor

Role

Title:

 Bilingual (Spanish) Benefits Counselor

Role Type: Contractor

Location: Remote

Time Commitment: 10-20 hours/week, short-term project

micro1 is looking for Bilingual (Spanish) Benefits Counselors to help evaluate and improve AI systems on government services topics. You’ll use your Spanish fluency and benefits experience to check that questions sound like real Spanish-speaking residents and that answers are correct, clear, and useful. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.

Scope of Work
  • Review sample questions in Spanish and English and flag any that don’t sound like what real people ask.
  • Write rubrics that define a correct, complete answer in your area of expertise (Medicare, passports, veterans benefits, student loans, or National Parks).
  • Evaluate AI-generated answers in Spanish against your rubrics, flagging errors, omissions, mistranslations, and wording that is unclear or unnatural.
  • Share clear written feedback with the project team, working asynchronously.
    • Required Qualifications
  • Native or professional Spanish and English
  • Experience in at least one of:
    Medicare, passports, veterans benefits, student loans or financial aid, or National Park services
  • 1+ years counseling or assisting the public in that area (benefits counselor, case manager, community health worker, or similar)
  • US-based
  • Able to start quickly and commit 10-20 hours/week, with more availability toward the end of the project
  • Clear, precise writing in both languages
    • Nice to Have
  • Experience with more than one of the areas above
  • Experience interpreting or translating professionally
  • Experience creating guides, FAQs, or training materials in Spanish
  • Experience helping a diverse range of clients, including rural and low-literacy communities
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