Manager, Counsel - Retail Bank Legal; Hybrid

Manager, Counsel - Retail Bank Legal (Hybrid)

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The Retail Bank Legal Team is seeking an attorney to provide marketing advice and other legal counsel to our Marketing, Analytics, and Product Strategy (MAPS) business. The attorney in this role will advise the consumer bank business teams on marketing, account acquisitions and servicing, customer communication, promotions, new product strategies, and customer lifecycle management. Capital One’s retail bank is in growth mode and MAPS is the engine for that growth.

The attorney will be responsible for reviewing customer‑facing marketing and servicing collateral, working with business leaders to identify risk and problem‑solve complex issues, and collaborating with various stakeholders on innovative consumer banking intent. The ideal candidate should have expertise in consumer financial regulatory laws, marketing and advertising laws, privacy laws, UDAAP, and risk management.

• Identifying and assessing legal risks associated with marketing Capital One’s consumer bank business.
• Ensuring account acquisitions and servicing complies with applicable law.
• Active engagement and legal support as part of a collaborative and cross‑functional team.
• Collaborating with Bank, Brand, the Business Risk Office, Corporate Communications, and Compliance stakeholders to address risks, develop creative solutions, and resolve issues.
• Regular interactions with senior business partners, Legal Department subject matter experts, and other business attorneys.

Prior experience in financial services isn’t required but the successful candidate will have the following:

• Top tier smarts and analytical skills.
• Ability to understand complex topics quickly with depth that allows for concise and simple advice.
• Problem solving mentality rather than thinking only like a legal technician.
• Excellent judgment with the ability to predict long‑term consequences.
• Growth mindset with an openness to new ideas, diverse perspectives, and unconventional solutions.
• Strong people skills - we’re looking for someone who can build collegial and effective relationships with colleagues and clients.
• Ownership mentality, thinking like an owner vs. an employee.
• Solid time management skills with the ability to prioritize a significant volume of work and to manage multiple deadlines.
• Excellent communication skills with the ability to influence others and write concisely.

• Juris Doctor from an accredited law school.
• Active member in good standing of at least one state bar.
• At least 3 years of experience as an attorney in a law firm, at a government agency, as a military judge advocate or as in‑house counsel.

• 4+ years of experience as an attorney in a law firm, in‑house legal department, or government agency involving consumer regulatory experience, credit card programs or financial services.
• 4+ years of legal counsel or compliance experience with consumer finance laws, regulations and disclosures.
• Marketing review experience.
• Understanding of Regulation E, Regulation CC, Regulation DD, UDAAP, FCRA, and other consumer financial laws and privacy laws.
• Ability to identify and assess legal risks presented by a complex business model, and to communicate those risks to business partners.
• Ability to prioritize a significant volume of work and to manage multiple, simultaneous deadlines.
• Excellent communication skills with the ability to influence others.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is hybrid meaning associates spend 3 days per week in‑person at one of our offices listed on this job posting.

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours…