North America Service Parts Management

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Our Supply Chain is a fast‑paced, dynamic team dedicated to delivering best‑in‑class communications equipment and solutions worldwide. We strive for exceptional value and customer experience through agility, speed, and collaboration. We are a central point for planning, sourcing, manufacturing, and delivering solutions on time while exceeding customer expectations through outstanding quality and service.

As a North American Service Parts Manager, you will be responsible for managing and optimizing key supply chain processes to ensure operational efficiency and support business objectives. This role requires a proactive problem‑solver with strong analytical and communication skills, capable of handling a diverse set of responsibilities from new product setup to strategic forecasting and reporting. You will collaborate with various teams, including product management, engineering, repair ops, sales, order management, and other cross‑functional teams to ensure seamless execution of supply chain functions.

• LTB (Last Time Buy) Process:
  Manage the end‑to‑end Last Time Buy process, identify parts nearing obsolescence, determine inventory needs, and coordinate with suppliers to place final orders for Land Mobile Radio (LMR) devices.
• Part Setup:
  Oversee the setup of new and updated parts. Manage Uprev and NPI for accurate transitions.
• Bridge Buy:
  Coordinate interim purchases of parts to bridge supply chain changes.
• Forecasting:
  Develop and manage demand forecasts using historical data and market trends.
• North America Committed View Weekly Reporting:
  Establish and maintain NA CV, work with finance, DC teams, and delivery management to set and achieve quarterly goals.
• Inventory Control Holds Management:
  Oversee inventory control holds and proper disposition.
• Right to Repair:
  Manage processes and inventory related to Right to Repair initiatives.
• Repair Depot Support:
  Support transition of supply chain processes and data to supplier repair facility.
• Part Inquiries & Pricing:
  Act as primary contact for part availability, orderability, specifications, and pricing, ensuring UL compliance when necessary.

• Bachelor’s degree in Supply Chain Management, Engineering, Business, or a related field.
• Proven experience in a supply chain or logistics role.
• Experience with demand forecasting, inventory management, and supplier coordination.
• Strong analytical skills with proficiency in data analysis and reporting tools (Excel, Oracle EBS).
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and priorities in a fast‑paced environment.

• Location:
  
  Chicago, IL
• Travel:
  Occasional travel across the USA and internationally.
• Position Type:
  Experienced
• Relocation:
  Not provided

Target Base Salary Range: $65,900 - $85,000

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.

We are proud of our people‑first and community‑focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities…