Supply Chain​/Supplier Management Coordinator

Supply Chain / Supplier Management Coordinator

Location:

Chicago (Hybrid working)

Base pay range: $55,000 – $65,000 per annum (plus PTO and other benefits).

Employment type:

Full time.

We are looking for an experienced Supply Chain Coordinator who will manage relationships with print suppliers, acting as the bridge between them and Mixam, providing operational support on supply & logistics, order fulfillment, delivery timelines, pricing and compliance maintenance. This role will work with an international team, with a supplier focus across the US and Canadian markets, ideally on a hybrid basis from our Chicago offices.

• Connect monthly with Print Service Providers (PSPs) and report to the manager on SLA performance, invoicing, quality, complaints and paper usage
• Work with PSPs to resolve invoice queries and support Finance where needed
• Ensure PSPs are correctly set up on the platform, including accurate pricing in line with agreements and correct technical specifications
• Act as the main contact between PSPs and internal teams (Operations, Customer Service, etc.) to resolve issues quickly
• Obtain bespoke quotes from PSPs for one-off or unique projects and check feasibility with Customer Service

• Support Fulfillment and Customer Service teams in reallocating or rerouting orders
• In case of delays, work with PSPs on recovery plans and keep the manager updated
• Help Customer Service solve logistics issues with carriers such as UPS and Fed Ex

• Monitor and report on pricing competitiveness; carry out COGS and margin analysis
• Propose improvements to address gaps and weaknesses in the supply chain
• Collaborate with Product Managers to source suppliers for new products and run competitive analyses
• Maintain accurate supply chain and PSP documentation for Canada and the US

• Build and maintain relationships with key contacts in the print and supply chain industry; stay informed on competitor activity
• Occasional travel to visit suppliers may be required

• Background in print supply chain, print production or print supplier management
• Strong understanding of operations, supply chain and logistics processes
• Solutions-focused with excellent project management and follow-through
• Highly organised with strong communication and stakeholder‑management skills
• Analytical skills for cost and margin analysis
• Willingness to travel to suppliers when needed

Mixam. The Smart Way to be Hired.