Import Specialist

Navia is where people, technology, and data combine. We are a fully integrated freight and logistics company delivering empowered outcomes across all aspects of the supply chain, including sea freight, air freight, customs clearance, and third-party logistics/e-commerce.

Our Values: Since 2003, we’ve been defined by driving innovation, delivering transparency, leading with high-performance outcomes, and empowering partnerships.

Innovation
- Since Navia began, we’ve been an early adopter of technology, and we’ve pushed the boundaries of that technology to drive even greater efficiency. By helping our clients transform their businesses, we’re also transforming our industry for the better.

Transparency
- We’ve always believed that greater clarity delivers greater outcomes. That’s why Navia was founded on accountability, integrity, and loyalty. Our services and systems provide full visibility for clients, and our culture is one of total transparency.

Performance
- Only people with years of on-the-ground experience can create freight-forwarding solutions that move the industry ahead. We have the leading people, processes, and high-performance technology in place to deliver consistently superior results.

Partnerships
- Partnerships are at the heart of Navia. We’re a trusted team with an embedded collective spirit of going beyond the expected. By making the complex simple, we empower our clients to reach heights. With agility, efficiency, and experience, our purpose is simply this: to deliver value.

At Navia, we’re proud to offer an end-to-end supply chain that performs not only in one or two facets but across the entire process. We are a growing business looking to bolster our footprint in North America and expand our presence in the market. As such, we are looking for a candidate to fulfill the role of Import Specialist.

The Import Specialist is an experienced ocean import operator who independently manages a high-volume portfolio of FCL and LCL import shipments, from origin pre-alert through final delivery. This Level 2 role is the go-to resource for complex shipments, exceptions, and key ocean accounts. It also supports training Level 1 specialists and serves as a backup for the Ocean Supervisor.

• Independently process FCL and LCL ocean import shipments in Cargo Wise, including opening files, issuing arrival notices, forwarding customs documentation, tracking and tracing, notations, and billing.
• Review and validate pre-alert documents (MBL, HBL, Packing List, Commercial Invoice) for accuracy, and resolve discrepancies with origin agents before vessel arrival.
• Confirm ISF (10+2) filings are submitted on time. Follow up with brokers, agents, and customers to prevent penalties and holds.
• Monitor vessel schedules, rollovers, transshipments, and ETA changes, and proactively notify customers of delays or schedule impacts.
• Coordinate customs clearance with brokers, and manage CBP holds and exams (VACIS, tailgate, intensive/CES) and PGA holds through release.
• Secure carrier freight releases (OBL surrender, telex release, seaway bill) and confirm terminal availability and release status.
• Manage destination delivery from terminal/CFS release through final delivery to the client's door. This includes dispatching drayage, booking terminal appointments, coordinating CFS/LCL pickups and transloads, and arranging empty container returns.
• Proactively manage demurrage, detention, and per diem exposure by tracking last free day and free time, prioritizing pickups, and disputing invalid carrier or terminal charges.
• Ensure all costs and accessorials (drayage, chassis, storage, pre-pull, exam fees, etc.) are accurately accrued and billed to the client in a timely…