Customer Supply Manager

Chicago, IL

Elevate your leadership journey as our next Customer Suppply Manager. In this pivotal role, you'll inspire a high-performing team dedicated to delivering flawless, end-to-end order fulfillment and exceptional service. Serving as the strategic bridge between our operations, cross-functional partners, and external customers, you'll blend big-picture leadership with hands-on operational excellence. If you are a collaborative problem-solver ready to champion process innovation, drive performance metrics, and build lasting professional relationships, we want you to lead our supply chain team.

• Bachelor's Degree in Supply Chain, Logistics, Business Administration, or a related field AND/OR
• 5+ years experience in order management, customer supply chain, or logistics operations.
• 2+ years of direct people management or supervisory experience.
• Proficiency with ERP systems (e.g., SAP, Oracle) and order management software.
• Strong analytical skills with the ability to manage billing logs, pricing deductions, and contractual agreements (e.g., CPU).
• Experience tracking and driving supply chain KPIs (OTIF, fill rates, order cycle time).
• Proven track record of managing network inventory levels, customer allocations, and supply constraints.
• Direct experience participating in or coordinating S&OE (Sales & Operations Execution and S&OP processes.
• Strong leadership capability with a focus on coaching, mentoring, and structured team development.
• Excellent communication and escalation-handling skills with a collaborative approach to cross-functional partners (Sales, Finance, Quality).

• Master's degree (MBA or MS in Supply Chain).
• Professional certification such as APICS (CPIM/CSCP) or PMP.
• Experience in the Consumer Packaged Goods (CPG) or retail manufacturing industry.
• Hands-on experience leading digital transformation or process automation projects (e.g., implementing EDI, CRM, or advanced data analytics tools).
• Advanced data visualization skills (e.g., Tableau, Power BI).
• Deep understanding of logistics metrics, including Bracket/layer compliance and transportation optimization.
• Strong financial acumen regarding trade spend, deductions, and joint business planning.
• Proven ability to influence executive-level stakeholders and represent the team in high-stakes customer forums.
• Experience leading teams through organizational change or system transitions.

• Own the complete order-to-cash lifecycle, proactively identifying and resolving product availability challenges to maintain seamless product flow.
• Oversee customer allocation strategies, quota adherence, closeout execution, and overall network inventory health to guarantee balanced supply and demand.
• Partner closely with Sales and Finance to manage the billing log, resolve pricing/fill-related deductions, and govern Car-Pickup (CPU) agreements.
• Play a key role in the Sales & Operations Execution (S&OE) and Sales & Operations Planning (S&OP) processes to align supply chain capabilities with demand and inventory goals.
• Serve as the primary, trusted escalation point for critical customer supply issues, driving swift resolutions and keeping key stakeholders informed.
• Foster deep, collaborative relationships across Supply, Sales, Demand Planning, Logistics, Quality, Finance, and key customer accounts.
• Own the execution of new customer setups, promotional programs, and product reset activities, ensuring crystal-clear communication across all internal teams.
• Lead, coach, and inspire your team through structured 1:1s, regular team meetings, robust development planning, and active engagement initiatives.
• Monitor, analyze, and elevate team performance against key metrics,…