Manager, Reverse Logistics

SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools and businesses in virtually every country worldwide – including OFF!®, Raid®, Glade®, Windex®, Scrubbing Bubbles®, Ziploc®, Mrs. Meyer’s Clean Day®, method®, Autan®, Baygon®, Mr Muscle®, Duck®, Lysoform® and more. The 13,000 people of our global, fifth-generation family company are committed to making the world a better place today and for future generations.

The North America Reverse Logistics Manager is responsible for the end-to-end ownership, strategic direction, and execution of critical Reverse Logistics processes across the Supply Chain organization. You will serve as a subject matter expert for several specialized processes, including Overages, Shortages & Damages (OS&D), Returns & Remnants, Warehouse Club Pest Reconciliation and Disposition, Quality Recall & Recovery, and Adjustable-Rate Program reporting and support.

• Serve as the primary organizational SME for specialized reverse logistics activities, providing expertise, guidance, and independent problem resolution across functions.
• Serve as a key Supply Chain decision-maker and SME during product recall, recovery, and GEN recovery events, partnering closely with Legal, Quality, Commercial, and Logistics.
• Own relationships and contractual oversight for multiple external service providers supporting Reverse Logistics operations.
• Lead contract negotiations, quarterly business reviews, service performance management, and issue resolution.
• Independently manage complex seasonal return activities and associated business decisions to minimize financial exposure and operational disruption.
• Coordinate reconciliation, financial accuracy, product disposition, and issue resolution across Commercial, Logistics, Finance, and external partners.
• Identify and implement process improvements, technology enhancements, reporting capabilities, and operational efficiencies regarding performance, risks, financial implications, and mitigation plans.

• Bachelor's degree in supply chain, Business, Engineering, or a related field.
• 7+ years of experience in Supply Chain, Logistics, Operations, or related business functions, with demonstrated ownership of complex processes and independent decision-making.

• Experience in Reverse Logistics, Returns Management, Product Recovery, Recall Management, or related specialized Supply Chain functions.
• Experience managing third-party service providers, contracts, performance metrics, and business reviews.
• Familiarity with regulatory, quality, legal, or compliance considerations associated with product recalls and recoveries.
• Experience with SAP ECC, Power BI, Tableau, or other Supply Chain reporting and analytics platforms.
• Experience leading cross-functional process improvements, technology enhancements, or operational optimization initiatives.
• Proven ability to operate independently as a functional or process SME, managing multiple priorities and complex business activities with limited oversight.
• Strong understanding of Supply Chain processes and interdependencies, particularly logistics, inventory management, customer returns, financial reconciliation, and product disposition.
• Demonstrated experience managing cross-functional relationships and influencing business decisions without direct reporting authority.
• Strong analytical, critical-thinking, and problem-solving capabilities, including the ability to evaluate risks and make sound business recommendations.
• Demonstrated ability to communicate effectively with stakeholders at multiple organizational levels, including senior leadership.
• Strong…