Records Management Director

Summary

The Records Management Director will lead the strategy, governance, and execution of the Firm’s global Records and Information Management (RIM) program. This role translates long‑term vision into actionable plans, delivers measurable operational and compliance improvements, and advances the Firm’s global approach to managing electronic and physical records and artifacts.

The Director will design and implement an enhanced records management framework, prioritize competing initiatives, and manage the interdependencies across offices and functions. Serving as both a strategic leader and hands‑on operator, the Director will motivate teams, build consensus among stakeholders, and drive timely, high‑quality results.

To achieve these objectives, the Director will function as: (a) a subject‑matter expert and advocate for effective records management; (b) a strategist, leader, change agent, and communicator; (c) a problem solver and troubleshooter; (d) a Firm ambassador and cross‑functional liaison; and (e) a program and project manager overseeing complex, Firm‑wide initiatives.

Strategic Leadership & Program Development

• Define the Firm’s global RIM strategy, roadmap, and governance framework, aligned with business goals, client expectations, industry standards, and regulatory requirements.
• Develop and maintain Firm‑wide policies, procedures, retention schedules, and guidelines governing electronic and physical records.
• Assess current‑state practices and lead the design of a modern, integrated records and information lifecycle program supporting creation, classification, storage, retrieval, retention, and disposition.
• Identify opportunities to improve risk mitigation, operational efficiency, client service, and cost management.
• Drive Firm‑approved milestones, track progress, and demonstrate measurable improvements in all RIM functions.

Operational Oversight & Execution

• Oversee daily records operations across all offices, ensuring consistency and quality of service delivery.
• Manage the lifecycle of Firm records—electronic and paper—across practice groups, administrative departments, and global offices.
• Coordinate processes for intake, indexing, storage, transfer, digitization, retrieval, and secure destruction.
• Ensure application of standardized taxonomy, metadata practices, and matter‑level controls across systems and repositories.
• Oversee vendor relationships related to off‑site storage, scanning, imaging, and related services.
• Develop and monitor KPIs, operational dashboards, and service‑level measures.

Technology, Systems & Modernization

• Partner with IT, Information Governance, and Knowledge Management to evaluate, deploy, and optimize RIM technologies, including:
  • Records management systems (RMS)
  • Document management systems (DMS)
  • Matter lifecycle and workflow tools
  • Legal hold or eDiscovery tools
  • Physical records tracking systems
• Lead automation and digitization initiatives to reduce paper, streamline processes, and improve retrieval and reporting.
• Ensure systems are configured to support retention, disposition, metadata, security, and ethical walls requirements.
• Oversee system upgrades, data migrations, and integrations with Firm platforms.

Governance, Compliance & Risk Management

• Ensure adherence to the Firm’s legal, regulatory, and ethical obligations related to records management, information governance, and privacy.
• Collaborate with the Office of General Counsel, Risk, Compliance, and IT Security to support legal holds, audits, client requirements, and confidentiality protocols.
• Maintain global retention schedules in alignment with applicable laws, regulations, and best practices.
• Regularly assess and remediate risk exposures in processes, practices, and systems.
• Develop defensible disposition programs for electronic and physical materials.

Leadership, Change Management & Stakeholder Engagement

• Lead, mentor, and develop a global records management team, including managers, supervisors, analysts, and office‑based staff.
• Build consensus with partners, senior leadership, and administrative stakeholders to support program adoption and compliance.
• Develop and deliver training, communication, and…