Client Logistics Lead

Current job opportunities are posted here as they become available.

Reports To:

Senior Manager, Client Logistics

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting‑edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data‑centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid‑market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

As a Client Logistics Lead
, working within Supply Chain Solutions Managed Services (one of our business units), you’ll play a key role in driving operational success and supporting team growth. This position blends the responsibilities of a Client Logistics Lead with emerging leadership scope, acting as a critical link between the team and senior leadership.

You’ll oversee core daily functions—customer service, order entry, load planning, appointment scheduling, and issue resolution—while also stepping into a leadership role by mentoring team members, supporting process improvements, and helping guide performance standards. You’ll collaborate closely with Leads, Managers, and cross‑functional teams to ensure we’re delivering consistent, high‑quality service to our customers.

The right candidate is proactive, detail‑oriented, and thrives in a fast‑paced environment. You bring strong problem‑solving skills, a passion for supporting people, and the ability to lead by example. You’re someone who’s ready to take the next step in their leadership journey while continuing to deliver operational excellence.

• Support the day‑to‑day operational execution for multiple customer accounts, ensuring high service levels across key functions such as order management, load planning, appointment scheduling, and issue resolution.
• Serve as the first escalation point for operational and service‑related issues; work cross‑functionally to resolve problems quickly and ensure service continuity.
• Act as a subject matter expert for 4PL operational processes and customer‑specific requirements; guide team members on complex scenarios and problem‑solving.
• Partner closely with the Lead to ensure workload distribution, shift coverage, and task prioritization to meet SLAs.
• Collaborate with customer stakeholders through regular communication to manage expectations, address concerns, and provide updates on key activities or disruptions.
• Assist in training and mentoring new and existing team members, reinforcing SOPs, customer‑specific workflows, and Redwood tools/platforms.
• Monitor customer KPIs and operational dashboards daily; support Leads and Managers with insights into trends, variances, and opportunities for service improvement.
• Recommend adjustments to processes or system configurations to improve customer satisfaction and operational efficiency.
• Assist the Manager or Senior Manager in preparing business review materials or conducting operational health checks.
• Promote a culture of accountability, professionalism, and proactive communication within the team.
• Provide support during critical time frames (e.g., month‑end, quarter close, peak seasons) and be available for after‑hours escalations as needed.

• 5+ years of experience in logistics operations, transportation, or supply chain, with a strong emphasis on customer service in a 3PL/4PL or freight management environment.
• Demonstrated ability to think critically and analyze operational data, KPIs, and customer metrics to support continuous improvement.
• Proven capability to remain calm and effective under pressure in a fast‑paced, dynamic environment.
• Strong customer service orientation with a track record of managing escalations and maintaining high customer satisfaction.
• Ability to drive results and be personally…