Manager, Shop

Description

The Manager, Shop is responsible for overseeing daily maintenance operations at an assigned shop location, ensuring the safe, efficient, and compliant repair of Class 8 trucks, trailers, and related equipment. This role ensures optimal fleet performance, manages technician workflow, enforces safety protocols, and supports budget and inventory control. The Shop Manager plays a critical role in minimizing downtime and maintaining service readiness through strong team leadership and operational oversight.

Summary

of Essential Job Functions Fleet Maintenance & Asset Management

• Manages the repair and preventive maintenance of all trucks, trailers, and shop equipment.
• Ensures all work complies with DOT, OSHA, EPA, and internal safety regulations.
• Oversees shop workflow and technician assignments to maximize productivity and minimize downtime.
• Coordinates with other departments to ensure fleet availability meets operational requirements.
• Maintains accurate service records and repair documentation using maintenance software.
• Supports warranty claims, tracks parts usage, and ensures proper tool and equipment upkeep.

Team Leadership & Training

• Supervises a team of diesel technicians and shop support staff, ensuring proper staffing levels.
• Provides daily guidance, coaching, and technical support to team members.
• Promotes a safety-first culture through leadership, training, and accountability.
• Supports onboarding and development of new technicians, ensuring skill growth and performance alignment.

Budgeting & Vendor Coordination

• Manages the shop’s operating budget, including labor, parts, and outsourced services.
• Coordinates with vendors for parts orders, equipment service, and external repairs.
• Reviews expenses regularly to identify cost‑saving opportunities and improve operational efficiency.

Operational Collaboration & Compliance

• Partners with fleet, dispatch, and operations teams to align maintenance priorities with delivery schedules.
• Ensures adherence to all local, state, and federal safety standards.
• Participates in inspections, audits, and reporting as required by internal or external stakeholders.
• Supports continuous improvement efforts and implements standardized shop procedures.

Core Competencies Morality & Integrity

• Demonstrates professionalism and upholds safety, compliance, and ethical standards.
• Maintains transparency and fairness in decision‑making.

Accountability & Ownership

• Takes full responsibility for shop performance, safety, and service quality.
• Ensures timely completion of maintenance tasks and tracks performance metrics.

Team Management & Collaboration

• Builds a supportive and effective shop team through leadership and teamwork.
• Collaborates across departments to meet service and operational goals.

Execution

• Maintains workflow efficiency and delivers high‑quality repair outcomes.
• Prioritizes workload and adapts to dynamic operational needs.

Influence

• Leads by example and sets expectations for technical performance and conduct.
• Coaches and mentors team members to achieve continuous improvement.

Connection & Belonging

• Creates an inclusive and positive work environment for technicians and support staff.
• Recognizes contributions and encourages employee engagement and retention.

Business Acumen

• Understands how shop performance impacts broader operational success.
• Balances cost, quality, and service objectives to meet business goals.

Strategic Thinking & Problem Solving

• Identifies and resolves recurring maintenance issues.
• Implements solutions that improve shop operations and fleet reliability.

Requirements Required

Skills and Qualifications

• 5–7 years of experience in diesel maintenance or heavy‑duty fleet operations.
• Minimum 2 years in a supervisory or lead technician role within a shop environment.
• Experience with Class 8 equipment and preventive maintenance systems.
• Strong knowledge of mechanical, electrical, and hydraulic systems.
• Proficient in maintenance management software
• Working knowledge of DOT, OSHA, and EPA regulations.
• Strong organizational, communication, and leadership skills.
• Ability to manage multiple priorities in a fast‑paced setting.

Abilities Required

These physical demands are representative of the…