Team Leader - Managed Services

Team Leader - Managed Services US (f/m/d)

Purpose of Position

This is a fantastic opportunity for a confident and motivated individual to play an integral role in the fast paced and rewarding environment of client and team management. If you are enthusiastic about affiliate marketing and a strong team player, this role is a great opportunity to gain team leadership experience, while working with some of the biggest brands on the network in the US.

As a Team Lead, you will provide leadership, guidance, and training to a team of account managers and account executives. In addition, you will oversee the management of a portfolio of top tier clients on our network, while directly providing account management services to between 1 and 5 large brands.

• Assume ownership and serve as the primary point of contact for all assigned clients, providing training, guidance and ongoing support in line with each client’s agreed service level
• Develop and deliver program strategies, for assigned accounts as well as your direct reports programs, to meet client’s objectives and goals tracking results of these efforts
• Devise and implement innovative account management tactics that produce competitive and successful affiliate programs
• Resolve client conflicts in a proactive manner and be the point of contact for escalation when necessary
• Proactively recruit new affiliates across the portfolio and project manage affiliate migrations in collaboration with clients and publisher team and build a working relationship with top 50 affiliates on network
• Monitor daily affiliate performance to ensure network compliance
• Communicate effectively and professionally with clients, publishers, vendors and internal teams via email, phone, and face-to-face meetings
• Work independently to produce all necessary account management documentation and deliver reports on assigned programs
• Train, consult and guide direct reports on all aspects of successful key account management across Awin’s core values while being a reference point of knowledge and expertise for the wider team
• Proactively supervise the management of all assigned clients from launch through campaign optimization
• Develop a deep understanding of all assigned accounts to produce, present and deliver program strategies
• Actively monitor client performance across team portfolio and ensure performance is in line with targets set for new and existing campaigns
• Familiarize yourself with industry trends to inform program management, while keeping your client and team informed of relevant information
• Attend appropriate client and networking events to enhance client and publisher relationship development
• Assist in producing quarterly program reviews, case studies, best practice guides, white papers or other relevant communication that highlight opportunities and educate all stakeholders on successful campaign concepts and strategies

• Excellent written and verbal communication skills
• A minimum of 3 years’ experience within the affiliate marketing channel managing enterprise brands
• Strong time management skills with the ability to be flexible and manage multiple projects simultaneously in a fast-paced environment
• Committed to growing programs and providing excellent client service to deliver high levels of client satisfaction to ensure retention
• Passionate about extracting insights from data and developing program strategies to meet client objectives
• Experience with forecasting
• Fast learner with strong team orientation and a positive, can-do attitude
• Accepts and seeks out ownership while being accountable for own work and work of the team
• Proficiency with MS Office suite, specifically MS Excel, Power
  
  BI, Tableau and willingness to learn new technology systems

• Flexi-Week and Work-Life Balance
  :
  We prioritize your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. Competitive personal time off as well as sick days. We also offer a variety of different paid special leaves as well as various maternity/paternity for expecting parents.
• Flexi-Office
  :
  We offer an international culture and flexibility…