Sales Manager

Address: 4089 Alpine Ave NW, Comstock Park

Since 1997, Car City has been Michigan and northern Indiana’s trusted source for quality used vehicles. Car City helps individuals seamlessly finance the vehicle they need—regardless of credit—in a welcoming, judgement-free environment. Rooted deeply in family values and over 100 employees strong, Car City has grown across Michigan and northern Indiana. We promote, diversity, employee engagement and want you to stay and grow in your career.

Over 70% of our employees have been with us for 2+ years!
We celebrate 5, 10, 15+ year work anniversaries frequently.

Medical, Dental, Vision, Paid Time Off, Paid Holidays (Major Holidays Off), 401K with 20% contribution match, Employee Vehicle Discount Program, Supplemental Insurance, Gym discount at YMCA, Whitecaps Tickets, and Various Corporate Affiliated Discounts.

• Be the first point of contact for customer disputes and concerns.
• Plan and direct activities such as sales promotions, coordinating with other out-lots, collaborate with colleagues and supervisors to exchange selling strategies or marketing information.
• Prepare sales contracts for orders obtained and submit orders for processing, including title transfers and procurement. Maintain customer records, using manual and automated systems.
• Direct and coordinate activities of staff concerning sales, service, or distribution of vehicles.
• Manage staff, prepare work schedules, and assign specific duties.
• Overseeing facility maintenance, signs and flag placement, grounds, lawn care, and other facility needs.
• Provides documentation for maintenance logbooks and repair orders.
• Confer with other supervisors regarding significant maintenance needed or major customer dissatisfaction.
• Enforce company policies, goals, ethics, and procedures, conferring with leadership and HR.
• Determine staffing requirements, and assist with interviewing, hiring, and training of new employees.
• Be the liaison between maintenance and the customer regarding service issues and recommend proper course of action based on Company/department guidelines.
• Conducts inquiries about customer service issues; outsources based on Company/department guidelines and vendor qualifications.
• Inspect work performed to ensure that it meets specifications and established standards.
• Ensure maintenance meets standards to ensure the highest quality of work for our vehicles and our customers’ vehicles.
• Comply with state and federal laws for vehicle sales and financing.

• 2+ years’ experience in Sales/Customer Service (automotive experience preferred).
• High school diploma or GED.
• Valid MI driver’s license with a good driving record (meet insurance requirements to drive on/off the lot as needed).
• Full-time availability during store hours (Saturdays/late nights included 50+ hours weekly).
• Exceptional interpersonal communication including verbal, written, and phone skills.
• Effectively manage the store and meet Company standards/expectations.
• Computer literacy and ability to be stationary for an extended period.
• Ability to prepare customer paperwork as needed using basic math and administrative skills.
• Maintain high standards of professionalism, integrity, ethics, and equality in management style.
• Aptitude to deal diplomatically with difficult customers or situations.
• Maintain high levels of multi-tasking in an organized manner.
• Self-motivated with a high degree of problem solving and critical thinking skills to achieve sales expectations.
• Ability to lift 25-30 lbs. and walk throughout the car lot as needed.
• Ability to lead a team and be a team player.
• Attend meetings and report data/information as needed.

We are committed to creating a diverse and inclusive workplace where all individuals are respected and empowered to succeed.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Pre-employment screening including a background check.

Salary Exempt Plus Monthly Bonus Compensation Plan (Annual Gross Total Compensation Range: $80-90k)