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Program / Project Manager

Regional Social Work Manager

Job in Chicago, Cook County, Illinois, 60290, USA
Listing for: The Salvation Army USA Central Territory
Full Time position
Listed on 2025-12-27
Job specializations:
  • Management
    Program / Project Manager
  • Non-Profit & Social Impact
Job Description & How to Apply Below

POSITION TITLE:

Regional Social Work Manager

LOCATION/DEPT:

CITY MISSION

REPORTS TO:

Director of City Mission

FLSA CATEGORY:

Exempt

STATUS TYPE:

RFT

PAY CODE:

(67,000)

OUTCOMES

Responsible for the coordination and integration of all Social Services ministries among Salvation Army units and resources within an assigned region of the City of Chicago. Responsible for the full implementation of the Pathway of Hope model within the assigned region.

ESSENTIAL DUTIES AND RESPONSIBILITIES Administration and Planning
  • Team Development
    • Provide professional direction in order to coordinate all program ministries within service region.
    • Program services are delivered and coordinated in a fully integrated manner within the context of overall corps ministries.
    • Ongoing review and evaluation of program outcomes result in improvement of service delivery.
  • Pathway of Hope and Case Management Support
    • Manage the implementation of Pathway of Hope throughout the region, including staff training and review of outcomes.
    • Provide ongoing supervision and administrative oversight for assigned region in the implementation of Pathway of Hope
    • Ensure quality of local data and reporting of information that will support national and territorial POH program outcomes.
  • Maintain excellent communications among all parties within the Region and Division.
    • Ensure effective communication and mission effectiveness through weekly meetings with officers and program staff.
    • Regularly meet with Divisional Pathway of Hope Project Manager and The Regional Team to review the implementation of City Mission strategy in order to capitalize on successes, address concerns and share best practices.
    • Regularly meet with Divisional Pathway of Hope Project Manager to review the strategy implementation, celebrate successes, address concerns, and share best practices.
  • Establish and maintain collaborative relationships throughout the regions in order to meet mission objectives.
    • Support team building at Divisional Pathway of Hope Meetings, Regional Meetings and Corps Officer Meetings including (but not limited to) Corps Officers, City Mission Team Facilitator, Corps Emergency Assistance Worker, Corps leadership, volunteers and key representatives from other SA programs.
  • City Mission and Divisional Pathway of Hope program support and consultation
    • Participate as part of the City Mission Management Team
    • Attend monthly Management and Divisional Pathway of Hope Team Meetings
    • iShare with Program Managers and Divisional Pathway of Hope Coordinators updates on corps activities and resources.
  • Provide ongoing support to the City Mission social service programs and Divisional Pathway of Hope Project Manager
    • Participate in QA file reviews and make recommendations based on these reviews
    • Provide program support and guidance during critical times.
    • Provide clinical and administrative supervision for programs when the Director is unavailable.
  • Resource Development
    • Strengthen program ministries by actively seeking additional resources.
    • Provide community and SA resources at Regional Meetings, Corps Team Meetings and Divisional Pathway of Hope Team Meetings.
    • Ensure quality of POH planning and implementation by participation with POH planning and program development at sites.
  • Staff Development
    • Provide professional support to staff through the training, tools and resources required to deliver quality services across the region.
    • Plan, conduct and/or participate in workshops and other training events at the territorial, divisional or local level, as requested and/or assigned.
    • Clinical Intervention/Case Management Support
  • Consultation Services
    • Provide case consultation to Social Services Coordinator, Corps caseworkers with crisis intervention (emergency assistance) and case management.
    • Provide guidance in cases of potential mandated reporting.
    • Provide consultation in and program connection in cases of mental health issues, domestic violence, human trafficking, etc.
  • Plan, coordinate and facilitate monthly Corps caseworkers meetings.
  • Meet with Corps staff and Officers monthly to offer support and information regarding community linkages, programmatic requirements including intake processes, intervention strategies and collection of data needed to meet program-reporting requirements.
    • Intra-Agency Responsibilities
  • Ensure relevance and consistency of social services in Chicago Area command by collaborating with other Salvation Army units and personnel to successfully maintain and achieve policies and procedures, goals and objectives, and outcome-based measures related to social services.
  • bAssist scaling of POH and learning agenda by collaborating with the Divisional Pathway of Hope Project Manager, Assistant Divisional Social Services Director and Regional Coordinators of POH, and the Director of City Mission and other organizations for the purposes of further development of POH model.
    • Community Relations
  • Attends inter-agency meetings and participates in local networks, as appropriate with local staff.
  • Maintains working relationships with community agencies…
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