Manager, Management

Company description

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the center of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward.

With more than 7,000 employees in over 100 offices around the world, Starcom partners with the world's leading marketers and brands, including Bank of America, Best Buy, Kellogg Company, McDonald’s, Novartis, Samsung, Visa and more.

The eCommerce Manager is responsible for building and maintaining an effective and productive relationship with assigned client(s). The Manager will supervise a dedicated team in the creation, optimization, and execution of the client’s eCommerce initiatives. This position requires a “hands‑on” manager with astute attention to process and detail, who possesses the ability to apply this detailed knowledge to actionable insights and recommendations, particularly as they relate to the client’s Amazon growth and acceleration strategy.

The Manager must have mastery of Amazon Marketing Services (AMS) Paid Search/Sponsored Product Listings as well as Amazon Media Group (AMG) services such as on‑site display advertising and AAP, and be adept with other major online marketplaces and related tools. This position is both strategic and tactical in scope and requires the ability to apply detailed eCommerce knowledge to actionable insights and recommendations.

The Manager will assist the Associate Media Director and Director in driving strategic success within the team as well as helping to develop innovative strategies to meet and exceed client business objectives.

• Direct and manage the daily workflow of all eCommerce campaigns, including proposal development, campaign activation & maintenance, and post‑buy recaps
• Assist in overseeing the client's strategy and growth of Amazon Marketing Services (AMS) Paid Search/Sponsored Product Listings as well as Amazon Media Group (AMG) services such as on‑site display advertising and AAP
• Become an eCommerce subject matter expert for internal and external stakeholders by staying ahead of eCommerce trends
• Partner with Associate Director to build end‑to‑end eCommerce strategy and plans for the client
• Collaborate with direct reports, colleagues, and peers across the organization to provide insight and recommendations
• Comfortable with ambiguity and quickly adjust thinking and actions should the realities of a situation shift
• Using previous experience, employ a variety of approaches to identify client needs and exceed their expectations
• Understand the complex cause and effect patterns that may underlie issues and/or opportunities and think beyond the obvious
• Identify patterns and trends that relate to a particular situation and use that knowledge to develop creative solutions
• Provide performance reporting against client goals with insights and optimization recommendations
• Develop budget and performance projections for testing new partners or technology
• Conduct monthly client billing audits
• Partner with Associate Director to develop processes for improved workflow within Starcom and between agency partners and vendors
• Maintain stellar relationships with vendor partners to further advance Starcom as a preferred client partner
• Provide formal training to new team employees
• Work to master, identify, and communicate trends in search and in client industries

• Bachelor’s degree or higher preferred, preferably in marketing, advertising, business, engineering, statistics, economics, sociology, or equivalent
• 3+ years of media management experience with an emphasis on eCommerce platforms
• 1+ years hands‑on experience managing and optimizing eCommerce‑based media buys
• Experience in applying search to brand‑building & direct response initiatives
• Strong analytics, organizational, and communication skills
• Previous leadership/management experience is preferred
• Experience with Amazon Marketing Services (AMS) Paid Search/Sponsored Product Listings and Amazon Media Group (AMG) services
• Ex…