Director, Account Management

Company description

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at center of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, Starcom partners with the world's leading marketers and brands, including Bank of America, Best Buy, Kellogg Company, McDonald's, Novartis, Samsung, Visa and more.

The Director of Account Management oversees the Mars Power of One model integrated framework and ways of working across all markets with a focus on global. This role collaborates with global capability leaders and external agencies to customize and implement the integrated agency model across various marketing capabilities such as media, creative, production, commerce, and social/influencer.

This role acts as the connective tissue between Publicis and our agency partners, customizing and applying global standards and governance, identifying successes and risks, and optimizing process standards to support local, regional, and global Mars transformation ambitions and ways of working.

Ideal for an operational and process-driven individual whose expertise is innovative, effective ways of working, understands global vs. regional operating models, process implementation and adherence, insights management and relationship-building with diverse stakeholders across multiple agencies.

• Coordinate One Mars model development, governance, standards, methods, connecting people, process, platforms, strategy to reporting.
• Govern the integrated agency framework across various capabilities, ensuring alignment with external agency partners.
• Customize the global process framework to address segment/division needs ensuring development of integrated workflows that meet client needs.
• Ensure use of key agency and client platforms throughout the integrated process.
• Manage development of key artifacts to support cross agency collaboration.
• Responsible for ensuring Publicis capability leads, external agency partners and clients come together during key touch points throughout the integrated lifecycle.
• Collaborate with internal teams, clients, and partner agencies to streamline processes and improve ways of working.
• Track and evaluate the effectiveness of integrated ways of working, using insights to drive continuous improvement and optimization.
• Act as the main contact for external agency collaborators, ensuring clear communication and handling expectations at all levels.

• Has experience working on clients/accounts with heavy fragmentation on the client side beyond just IATs (e.g., multiple verticals, brands, business priorities, etc.). Portfolio management also works as relevant experience.
• Has worked at a senior level within a multi-agency and cross-discipline teams within an IAT-type set up.
• Must have experience in an account and/or client leadership capacity from either a media or creative agency.
• Ability to build strong relationships with senior client, manage challenging clients, and juggle a high volume of clients at once.
• Ability to “working up” or “working down”, willingness to roll up sleeves.
• Knowledgeable through all marketing capabilities with client – e.g., media, production, social/influencer, data, measurement, AI, etc.
• Strong project management and organizational skills, with attention to detail.
• Strong presence and leadership skills.
• Comfortable working in the gray.

Starcom is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by…