Director, Operations

Job Title

Director, Operations

Responsible for managing local office operations for commercial services within the Chicago market, which also includes the corporate headquarters. This role will ensure that administrative and operational functions are provided to local offices in an efficient and effective manner. This role will directly manage operations staff, and will be responsible for service delivery through management of Operations Managers and a Facility Manager.

The Director of Market Operations will provide management oversight for operations functions and staff throughout the sub-region, and will work closely with the Market Leader and supporting functions to implement strategic initiatives. As an operations leader, this individual will ensure there is sufficient front office support and act as a steward for operational excellence initiatives. Additionally, they will work with Regional Director of Operations and Finance team to develop the annual business plan and the annual budget.

• Provide leadership, mentoring and supervision to the administrative and office operations staff
• Direct all financial management of local office and specified sub-region including monthly and annual operating budgets, forecasts and reporting as well as assessment of variances for the market and service lines.
• Responsible for approvals at local level for T&E, commission documentation, payables and resourcing needs.
• Responsible for facilities management including relocations and buildouts, managing leases, vendor relations, and overseeing compliance/record retention
• Implement and support all company initiatives

• Provide leadership, mentoring and supervision to Office Managers and Coordinators within the assigned sub-region
• Ensure profitability and product quality of the service delivery and back office resources within the sub-region
• Creatively solve problems to ensure the market’s offices operate in an efficient and effective manner
• Spearhead and coordinate training programs for salespersons and employees
• Collaborate with counterparts in other sub-regions to learn and utilize best operational practices
• Foster coordination and communication among the firm’s profit centers and work with the Market Leaders to develop and implement an annual plan for developing a collaborative work environment
• Support Market Leaders with the development of the annual business plan, budget and forecast
• Develop strategic planning across the different service lines within assigned sub-region and develop short- and long- range operating objectives, policies and programs
• Ensure overall achievement of budgeted financial targets and other standards set forth in approved business plans for the combined businesses/accounts within the sub-region
• Promote and ensure compliance with company policies and operating procedures
• Advocate, support and increase adoption of firm-wide initiatives
• Uphold the values, mission and standards of the company
• Encourage cross-service line and cross functional collaboration across the specified sub-region
• Demonstrate expertise with all facets of the company’s business, specifically services provided and customers served

• Oversee all marketing, research, and service delivery teams and work with teams on staffing, following leading practices across the firm, and creating content that is best in class
• In the absence of functional leadership, manage research, marketing, and service delivery staff to best serve fee-earners in delivery of material
• In the absence of functional leadership, work with fee-earners to deploy teams of research, marketing, and service delivery staff based on level of effort and expertise required for delivery of material
• Work with Market Leader to resolve any conflicts over ownership of opportunities

• Support strategic planning processes across the various service lines within the assigned sub-region
• Draft and finalize budget (revenue and expenses)
• Solicit input from service line, fee earners and market leads at pre-budget meetings regarding recent wins, pipeline activity, anticipated recruiting…