Chief Operations Officer

Job Description

Job Title:

Chief Operations Officer (COO)
• Department:
Executive
•

Reports to:

President & CEO
• Job Type: Full Time, Salary, Exempt
•

Job Location:

Chicago
• Salary Range: $110,000‑$150,000 (Rincon – Building Spaces, Restoring Communities)

About Rincon

What began as a small clinic established by young community leaders on the West Side of Chicago in 1972 has grown into one of the largest providers of high‑quality and culturally competent services focusing on counseling and crisis intervention services, substance use prevention and treatment, violence prevention, education, case management, community and family services. We are dedicated to rendering compassionate and effective programs to promote the quality of life by catalyzing to advocate, educate and empower individuals and their families.

Position Description – What the Role Entails

The Chief Operating Officer (COO) is a pivotal member of the Executive Leadership Team, responsible for turning the strategic vision of the President & CEO into operational reality across all departments and affiliates. Under the visionary leadership and direction of the President & CEO, the COO ensures that all programs and services are delivered efficiently, equitably, and with lasting impact across all departments and affiliates.

The COO translates strategic priorities into actionable outcomes, drives accountability systems across departments, and ensures that every operational decision strengthens the mission, integrity, and legacy of the organization.

Company Culture – Our Values

• Dedication – Embodying effective and transparent leadership and quality client care.

• Education – Preventative programming and clinical services based on industry standards, competence and outreach.

• Accountability – Consistent service delivery, measurable success, and sensible financial management.

• Advocacy – Empowerment, reduction of treatment stigma, and relationship building with partners.

• Compassion – Embracing culturally diverse communities and equality through sensitivity to individual needs.

Areas of Accountability – What You Will Be Doing

• Operational and Executive Leadership Operationalize and execute the President & CEO’s organizational vision. Convert the CEO’s strategic priorities into clear, actionable operational goals. Develop outcome driven annual and quarterly action plans to advance operational goals. Drive the day‑to‑day execution of programs and operations of RFS to ensure unified performance and alignment. Convene and facilitate cross‑agency meetings, including RFS departments and affiliates.

Represent the Office of the President & CEO in assigned internal and external forums to advance mission outcomes, partnerships, and organizational visibility.

• Operational Excellence Across Departments & Affiliates Oversee daily operations across multiple service lines and affiliated entities. Standardize systems, processes, and policies to ensure efficiency, quality, and consistency. Lead infrastructure expansion and integration efforts supporting organizational growth. Advance technology, performance, and facilities strategies to sustain excellence at scale.

• Accountability, Mission and Governance Alignment Ensure that operational decisions align with Board‑approved strategic goals, policies and directives from the President & CEO. Integrate mission principles, diversity, and equity frameworks across all service areas. Develop and maintain accountability tools and reports that clearly identify responsible leads, measurable goals, and timelines for all departments, e.g., Departmental Accountability Matrices, etc. Collaborate with compliance department to implement compliance, accreditation, and quality improvement systems that sustain organizational credibility and excellence.

• Financial Stewardship & Resource Optimization Partner with the Chief Financial Officer (CFO) to align financial stewardship with programmatic decision making and outcomes. Work closely with program directors to ensure financial accountability in budget projections, planning and expenditures. Oversee day‑to‑day operational efficiency, cost controls, resource allocation, and budget…