More jobs:
Customer Success Manager - Commercial Accounts
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-01-05
Listing for:
Darktrace
Part Time
position Listed on 2026-01-05
Job specializations:
-
Management
Client Relationship Manager, Account Manager
Job Description & How to Apply Below
Customer Success Manager - Commercial Accounts
Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day.
As a Customer Success Manager for the Commercial Tier, you will be responsible for onboarding customers, managing risk, and ensuring successful renewals across a portfolio of commercial accounts. Your primary goal is to drive adoption and deliver measurable outcomes that lead to renewals, expansion, and advocacy.
KeyDuties & Responsibilities
- Operate in a low‑touch model, focusing on onboarding, managing at‑risk and escalated accounts, and ensuring renewal.
- Manage a portfolio of 100–150 Commercial Tier customers to maximize utility from deployments and grow Annual Recurring Revenue (ARR).
- Conduct Value Alignment sessions pre‑renewal with client leadership to secure renewal.
- Present, discuss, and demonstrate cybersecurity solutions to security professionals as needed.
- Identify opportunities by aligning products to evolving customer needs.
- Analyze engagement levels to assess risk and execute action plans to improve account health.
- Manage escalations to resolution, leveraging cross‑functional teams.
- Share best practices and mentor developing Customer Success Managers.
- 2–3 years in Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
- Strong communication and presentation skills, with the ability to engage senior business professionals across industries.
- Familiarity with networking technology (preferred) and foundational cybersecurity knowledge.
- Excellent time management, organization, self‑motivation, and ability to work collaboratively.
- Hybrid work model, 2–3 days a week in local Darktrace office.
Base salary $75,000–$85,000 plus commission based on renewal and expansion conversion within your portfolio.
Benefits- 100% medical, dental and vision insurance, plus dependents
- Paid parental leave
- Pet insurance discount
- Life insurance
- Commuter benefits
- 401(k)
- Employee Assistance Program
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×