Engagement Manager; Temporary

We’rea professional services company at the intersection of marketing and technology — partnering with ambitious brands to solve complex challenges, accelerate growth, and drive performance. Our integrated teams combine strategic insight, creative execution, data fluency, and technical expertise.

We believe our biggest asset is our combination of different backgrounds, cultures, and disciplines that come together to form iCrossing community.

What we do starts with our people.

We are part of the Hearst Corporation, the world’s leading media, entertainment, and content company, which gives us access to the most valuable data and insights,talentand audiences.

The Engagement Manager is a role that will join a team focused on driving digital marketing transformation at the enterprise-levelfor an account. This individual will have a proven record of accomplishment in leading, delivering, and managing complex digital solutions for our clients. Candidate should have the ability to manage projects through scope/discovery, estimation, UX, Creative, and Technical development/deployment.

The ideal candidate will have a solid background in adapting Iterative and Agile methodologies, especially the management of parallel work streams and coordination with multiple technical and creative partners.

They will also possess experienceidentifyingopportunities to grow and improve clients' digital capabilities and will be tasked with building trusted, long-term relationships with key stakeholders across the client’s organization. Candidates with relevant experience in management consulting, digital transformation, and digital business strategy will be strongly considered.

• Lead end-to-end the direction and day-to-day execution of client digital program, including directing engagement team members on the account.
• Manage project work streams through the full development lifecycle while serving as the primary communication point with client’s other creative and technology partners.
• Responsible for tracking sprint progress and managing program backlogs. Work in a dynamic environment with onshore and offshore development teams.
• Maintain project plans, resource assignments, and other project related documents and publish to appropriate stakeholders, including regular updates to iCrossing’s resource planning system.
• Ensure resources areallocatedand staffed tofacilitatedelivery, including collaboration with Discipline Leads to ensure alignment to delivery plans and commercial targets.
• Maintain an operational model that drives business outcomes andimproveengagement leadership practices across the team throughmethodologyand clear, repeatable processes. Monitor and enhance operational model over time to meet and exceed client expectations in the context of business goals/outcomes, client org structure, and program trajectory.
• Provide leadership to develop custom approaches and solutions to client’s program challenges. Drive development of appropriate staffing plans todeliver against new initiatives and client annual renewals.
• Build strong and lasting relationships with multiple client contacts. Develop relationships with key client partners to help evangelizei
  
  Crossing'sexpertiseas a strategic and pragmatic delivery partner, with guidance and partnership from executive sponsors.
• Develop a detailed knowledge of iCrossing services, capabilities, and differentiators.
• Cultivate client relationships through content, communication,reliability and relatability
• Mentor and nurture talent on the team
• Collaborate,develop and strategize account plans to meet growth targets.
• Maintain theclientpartnership, including greater incorporation of insights into plans and vision for the client, and deliver goals.
• Track progress toward goals and commitments for the program, and report on them to decision-makers both purely to inform them and to drive progress toward greater advancement
• Own service quality and partner with competency leaders on problem mitigation and risk management communications

• 8+ years of related work experience, major strategic consulting firm background preferred
• Bachelor's Degree; advanced degree or MBA a…