Senior Manager, Customs Brokerage

Who We Are:

Mohawk Global is a 300-person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please .

We pride ourselves in being a highly employee-centric organization that truly puts our people (and customers) first! At Mohawk, these aren't just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a "Great Place To Work" for the past twelve years…see what our greatest assets, our people, have to say about us here:
Mohawk Global - A Great Place to Work!

Position Summary:

The Senior Manager, Customs Brokerage, oversees multiple teams within a brokerage center, ensuring the effective operation of customs brokerage services. This role is responsible for leading Managers and Supervisors, achieving strategic and financial objectives, and fostering team development. The Senior Manager collaborates with branch leadership, Sales, and senior company leadership to meet strategic goals, control expenses, and drive performance. Succession planning and team growth are critical aspects of this role, ensuring sustainable success and operational excellence.

Key Responsibilities:

* Leadership and Oversight

* Lead and mentor Managers and Supervisors, ensuring they effectively manage their teams and meet operational goals.

* Conduct regular meetings with direct reports, including weekly team meetings and one-on-one sessions.

* Handle escalations, resolve personnel issues, and ensure alignment across all teams within the brokerage center.

* Strategic Collaboration

* Interact regularly with General Managers and Operations Managers for supported branches to align operations with branch objectives.

* Partner with Sales and senior leadership to achieve strategic goals and support business development initiatives.

* Operational and Financial Management

* Manage brokerage operations to meet budget goals, control expenses, and drive revenue generation.

* Evaluate staffing needs for the brokerage center and develop resource plans to meet current and future demands.

* Monitor and ensure compliance with established KPIs, accuracy standards, and timeliness in billing and collections.

* Team Development and Succession Planning

* Develop teams by fostering a culture of growth, continuous improvement, and accountability.

* Identify high-potential employees and create succession plans to ensure organizational sustainability.

* Support training and development initiatives across all levels of the brokerage center.

* Performance Monitoring and Improvement

* Evaluate team performance, provide actionable feedback, and implement strategies to address operational challenges.

* Ensure client satisfaction by maintaining high standards of service and resolving escalated issues promptly.

* Collaborate with Compliance, Finance, and other internal departments to drive process improvements and maintain operational integrity.

Qualifications:

* Bachelor's degree in Business, Logistics, or a related field preferred.

* U.S. Customs Brokerage License preferred or willingness to obtain.

* Minimum 7-10 years of experience in customs brokerage, with at least 3-5 years in a senior leadership role.

* Comprehensive knowledge of U.S. Customs regulations, entry processes, and compliance requirements.

* Proven ability to manage large teams, control expenses, and meet financial and operational goals.

* Strong strategic thinking, problem-solving, and decision-making skills.

* Exceptional communication and interpersonal skills, with the ability to engage effectively at all levels of the organization.

* Proficiency in Microsoft Office Suite and experience with customs brokerage software.

Competencies:

* Strategic Leadership

* Team Development and Succession Planning

* Financial and Operational Management

* Problem…