Client Engagement Director

Overview

How You'll Make an Impact

The Director, Client Engagement plays a vital leadership role in ensuring client happiness, enhancing business impact, and coordinating account profitability. You'll lead a team that orchestrates work across various internal teams to ensure a consistent and positive client experience!

This role reports to a senior leader within the Client Engagement organization. You will engage in close collaboration with internal sales, client services, and delivery teams, in addition to external client participants. You'll also lead all aspects of a matrixed, cross-functional team, delivering timely performance evaluations to both direct and indirect reports.

You excel in taking ownership and solving intricate challenges. You'll play a direct role in crafting client happiness and profitability, collaborating with a large, geographically dispersed, and multicultural organization. You will partner with clients to define and implement their vision, driving significant business outcomes. The role offers a unique balance of leadership, strategy, and hands-on problem-solving.

You will lead efforts to streamline engagement delivery, focusing on improving value for clients. You'll act as a trusted advisor, negotiating with key partners to achieve desired business outcomes and eliminate roadblocks. You will also be a key leader in orchestrating solutions across multiple products to meet complex client needs.

Being essential to Epsilon's success, this role is of utmost importance. By ensuring client satisfaction, driving business value, and leading profitability, you'll directly contribute to the company's financial health and reputation. You'll be a leader in a value-based organization committed to delivering results for both the company and its clients.

What You'll Achieve

* Opportunities for professional development This opportunity can propel individuals towards leadership roles. You'll cultivate talent, provide performance feedback to direct reports and cross-functional teams, and develop the business insight needed to lead all aspects of profitability. You'll also have the opportunity to lead in a "matrixed" organization, which will hone your skills in influence, collaboration, and strategic leadership.

* You'll develop and refine skills in client relationship management, negotiation, financial, business insight, and team leadership. You will become an authority at leading ambiguity, building cross-functional alignment, and handling tough conversations with grace and good judgment. You'll also gain experience in contract management and risk identification.

Who You Are

* What you'll bring with you:

* Bachelor's degree or equivalent experience

* 10+ years of professional experience, with an emphasis on services

* 5 + years of managing a team

* Why you might stand out from other talent:

* Experience in Martech or Adtech

* A track record of driving scalable, repeatable processes and governance

* Strong business acumen with a clear understanding of profitability drivers

* Consistent track record to work through others and build high-performing teams

* Experience with contracts, contract negotiation, and leading contract terms

* Committed to achieving results and motivating teams to reach set objectives

to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Base Salary: $108,000 - $162,000

Actual compensation within the range will be dependent upon, but not limited to the individual's skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.

The Final date to receive applications for this job posting is 02/18/2026.

Additional Information

When You Join Us, We'll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.

Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

* People centricity:
We focus on employee well-being in an environment where colleagues truly care about each other.

* Collaboration:

We work together, support…