Manager - Local Operations

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.

With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.

About the Role:

Uniti's Manager of Local Operations leads and manages Network Technicians in Field Operations, encourages teamwork and productivity, and manages functions involving installation and repair of all Network related equipment and locations. The manager utilizes all aspects of workforce management, monitors adherence of safety practices, monitors and controls expenses, and monitors vehicles. The Manager of Local Operations and his/her team care about technology and connecting customers to products they value.

His/her team of experts create meaningful connections with customers that create long-term relationships.

What You'll Do:

• Manage Network Technicians;
  Inspects and reviews work done by each technician on a regular basis for quality of work; ensures technicians are following the correct procedures; initiates disciplinary actions as required; maintains personnel records in preparation for annual reviews. Responsible for the entire network (switch, collo, transport) in assigned/designated area. Chicago/Northern Indiana/Grand Rapids/Detroit
• Manage functions involving installation and repair and maintenance of primarily Network and some Business work: monitors progress of Network jobs and inspects after completion; works closely with other groups, OSP/ENG/NOC's to ensure network stability and projects, and schedules and coordinates jobs cut-over; handles after hours problems and calls for their supervisory area; covers for other supervisory areas as needed.
• Utilize all aspects of workforce management:
  Monitors tasks and works with planner to make needed adjustments; prepares monthly work schedule; monitors employee status all during the day; monitors employee performance reports; inputs work requests.
• Monitor adherence of safety practices:
  Provides and records safety training and hazard communications and ensures everyone follows safety rules and procedures on a daily basis; maintains OSHA records; investigates and completes accident reports.
• Monitor and control expenses:
  Monitors controllable expenses; controls inventory levels in the office and on the technician's vehicles.
• Monitor building, grounds, and vehicles:
  Inspects and maintains all building, grounds, and vehicles.
• Provide budget inputs:
  Prepares budget inputs for needed tools and test sets
• Other duties as assigned.

Do You Have?

• Working knowledge of Outside Plant, Inside Plant, and Fiber Optic Transport Networks is a must.
• Positive attitude and the ability to motivate employees in the areas increased revenue, and productivity
• Complex problem-solving skills, strong written and verbal communication skills.
• Ability to manage people (HR knowledge) and work effectively with other Uniti teams, support groups, and customers.
• Customer service mentality
• Knowledge of telephone operations.
• PC skills
• Candid, vocal, and honest communication skills
• Ability to shift gears at a rapid pace.
• Ability to adapt to changing technology
• Relationship building mentality

• Previous experience as a technician

Minimum Requirements:
College degree and 5-7 years professional level experience with 2-3 years supervisory experience; or 9+ years related technical and/or telephony experience; or an equivalent combination of education and technical level related experience required.

Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting Continuously: 67-100%

Driving:
Car:
Frequently: 34-66% | Climbing:
Occasionally: 0-33% |Bending:
Occasionally: 0-33% | Crouching:
Occasionally: 0-33% | Pushing - Pulling:
Occasionally: 0-33% | Carrying:
Occasionally: 0-33% | Reaching Above Head:
Occasionally: 0-33%

Lowering >1-15 lbs:
Occasionally: 0-33% | >15-30 lbs:
Occasionally: 0-33% | >30 lbs:
Occasionally: 0-33%

Repetitive Hand Action: >

Medium Dexterity:
Continuously: 67-100% | >

Fine Manipulating:
Frequently: 34-66%…