Senior Manager - Franchise Operations, Dunkin

Position: Senior Manager - Franchise Operations, Dunkin'

Senior Manager - Franchise Operations, Dunkin'

The Senior Manager – Franchise Operations leads a team of Franchise Business Consultants (FBCs) responsible for an assigned portfolio of Franchisees. This role focuses on achieving network growth, sales, and profitability objectives by guiding FBCs in their efforts to coach and influence Franchisee organizations. The Senior Manager drives regional performance by setting strategic priorities, ensuring brand consistency, and delivering a safe and consistent brand experience.

Duties

and Responsibilities Leadership and Team Management

• Lead, mentor, and manage a team of Franchise Business Consultants in achieving regional operations and business performance goals.
• Set performance expectations, provide coaching, and conduct regular performance reviews for FBCs to align with the strategic vision and operational goals of the company.
• Support professional development of FBCs through training, coaching, and continuous feedback to ensure best practices in franchisee support and operational guidance.

Strategic Planning and Execution

• Oversee the Annual Planning and Franchise Business Review processes across the region, supporting FBCs in facilitating goal alignment and performance assessment with Franchisees.
• Develop and implement strategic initiatives to drive growth in sales, profitability, and network expansion. Ensure FBCs are equipped with data‑driven insights to guide Franchisees in achieving these objectives.
• Collaborate with regional leadership to align on regional goals, objectives, and KPIs for Franchisee performance and network growth.

Data and Performance Analysis

• Ensure FBCs effectively utilize ongoing data and analytics to support Franchisees in achieving their goals. Guide the team in interpreting and leveraging data to coach Franchisees on areas of focus and prioritize actionable improvements.
• Track and analyze overall regional performance data, identifying trends and developing strategies to address underperforming areas or capitalize on growth opportunities.

New Store and Remodel Support

• Oversee FBC‑led efforts to support Franchisees in remodeling and new store builds, ensuring alignment with the construction team, operational milestones, and quality standards.
• Guide the FBCs in coaching Franchisees through the construction process, holding them accountable to meet brand requirements and operational specifications for remodels and new openings.

Cross‑functional Partnership and Communication

• Facilitate communication between the FBC team, Franchisees, and cross‑functional partners (Field Marketing, Field Training) to achieve consistent brand delivery and unit growth goals.
• Collaborate with the Field Marketing Team on the rollout of operations initiatives and marketing promotions, ensuring FBCs support Franchisees in executing local and regional marketing plans.

Quality Assurance and Brand Consistency

• Ensure FBCs perform regular evaluations of restaurants and support the Franchisee Business Review process, prioritizing safe and consistent brand experiences across all locations.
• Work with the FBC team to develop improvement plans for Franchisees as needed, monitoring progress and providing strategic guidance to achieve brand standards.

Budget Oversight and Administrative Responsibilities

• Manage team budget to ensure effective use of G&A expenses, adhering to parameters set by regional leadership.
• Oversee and ensure the timely completion of administrative responsibilities by the FBC team, including reports, evaluations, and franchisee communications.

Education Qualifications

• Minimum High School or GED
• Preferred 4 Year / Bachelor’s Degree or equivalent

Experience Qualification

• Preferred minimum – 7 years in multi‑unit operations, franchise operations/business consultant role

Required Knowledge, Skills or Abilities

• Proven experience in franchise operations or business consulting, preferably within a multi‑unit franchise environment.
• Demonstrated leadership experience, with skills in coaching and developing high‑performing teams.
• Strong data analysis skills with the ability to translate insights into actionable plans.
• Excellent communication skills with the ability to…