Sales Manager, Chicago

Sr Manager, Downtown Chicago Service Sales

Location: Chicago, IL 651 W. Washington Blvd, Chicago, IL, 60661 USA

Date Posted:

Otis Elevator Company is searching for a highly motivated Sr Manager, Downtown Chicago Service Sales to lead a high performing team within the Chicago Suburbs operating territory. The Service Sales Manager will manage all sales processes, provide direction for continuous improvement initiatives, and meet or exceed the operating territory’s business objectives. You will lead the service sales colleague activities related to building and maintaining current customer loyalty and expanding the existing portfolio.

This role reports directly to the General Manager of Downtown Chicago.

• Partner with and support the Downtown Chicago General Manager in all areas of service sales to develop and implement the operating territory service sales business plan for both financial and non‑financial objectives.
• In partnership with the General Manager and Sales Enablement teams, build the OT’s service sales plan while managing standardized sales processes and sales management tools to be applied.
• Expand customer portfolio and unit count while providing best‑in‑class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair.
• Through strategic sales representative assignments and building strong relationships, foster and sustain meaningful commercial relationships with all customers and consultants.
• Act as the Service Sales Manager’s primary escalation point for customer issues, including collection efforts and contractual disputes.
• Develop a keen sense for key prospective customers within OT and manage all accounts regarding any at risk or cancellations.
• Coach, mentor, and develop your team of Service Account Managers through aligned and clear sales goals and continued performance tied to targets and sales KPIs.

• Bachelor’s degree highly desired, with 5 years of experience.
• High school (or equivalent) plus 10 years of relevant experience.
• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness of contract terms and conditions.

• Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service‑oriented business.
• 5+ years business‑to‑business sales experience.
• 5+ years people leadership experience in the elevator industry or related industry.
• Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application.
• Strong desire for candidates who have a proven track record of meeting financial goals and objectives.

• 5+ years elevator industry management experience strongly preferred.
• Ability to work in a highly team‑oriented and dynamic environment.
• Strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
• Self‑motivated and able to manage many simultaneous projects and responsibilities.
• Comfortable in a technical environment utilizing Microsoft based computer software.
• Strong leadership skills, goal‑oriented, and self‑motivated with strong time‑management and organizational skills.
• Knowledge and strict enforcement of company EH&S policy and processes.

• The chance to work for an industry‑leading brand with an historic legacy.
• A real commitment to career progression with access to funded study schemes such as our industry‑leading Employee Scholarship Program.
• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment; you and your eligible dependents will receive comprehensive medical, prescription drug, dental and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays.
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well‑being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including…