Senior Director Of Information Services & Reporting

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Job Title:

Senior Director, Advancement
Position Number: 8101762
Work Modality:
Hybrid – 4 In-Person
Is this request for the creation of a new Position (or the modification of an existing Position) to temporarily support the Work Day ERP? no
Job Category:
University Staff
Job Type: Full-Time
FLSA Status:
Exempt
Campus:
Chicago-Water Tower Campus
Department Name: DEVELOPMENT & DONOR SERVICES
Location Code: DEVELOPMENT & DONOR SERVICES (03635A)
Is this split and/or fully grant funded? No

• As a senior member of the Advancement Operations team, manage and leverage the full capabilities of the Advancement constituent database (Kindsight ascend) and various information management and reporting technologies to support and enhance Advancement’s business operations. Optimize Advancement’s technology suite to foster data-driven decision‑making processes in support of Advancement and University objectives. Serve as a key leader in the ongoing CRM conversion, including post‑launch conversion projects, the administration of the implemented CRM , and projects related to the University’s comprehensive campaign.
• Lead, mentor, and coach three to ten direct reports and team members, including but not limited to:
  Salesforce administrators/developers, Marketing Cloud specialists, report developers, data visualization analysts, business systems analysts, project managers, and trainers. Establish annual performance objectives, business plans, and metrics, evaluate progress toward achievements, and partner with the team to support their success and career advancement. Assess and identify additional resources as needed, making recommendations on staffing and program structure to best support the business needs of the program.

• Serve as a strong practitioner and leader in business analysis and report development, leading the team as a resource with in‑depth knowledge of critical reporting standards applicable to higher‑education fundraising including CASE reporting standards, VSE reporting metrics, fundraising progress reports, alumni engagement reporting, and campaign reporting needs.
• In partnership with the team, monitor, develop, publish, and regularly update Advancement’s suite of standard reports working toward a model environment of dashboards, Salesforce Reports, self‑service reports, and ad hoc reporting.
• Ensure report integrity through rigorous analysis and auditing of all data used for Advancement fundraising, alumni relations, event participation, donor relations, and other data used to inform the President, Board of Trustees, and University leadership.

• Serve as a translator between end users of Advancement technology and data and the internal and external resources for these services at Loyola ( ITS , ISR , contracted developers, etc.).
• Document new processes and retroactively document existing processes for which incomplete documentation currently exists.
• Manage the process to run and evaluate the ISR team’s suite of data audit reports, correcting data errors programmatically when possible (i.e. when a manual review is not needed).
• Manage the ISR team request/ticketing queue and prioritize those requests for attention with guidance from the AVP of Advantage Operations.
• Perform other duties as required.

• Serve…