Technology and Operations Communications, Director

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure:
Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

This role leads and executes the planning, writing, editing, designing, disseminating and optimization of high quality content that supports strategic initiatives and differentiates the organization. It is accountable for developing engaging, multi-platform content across thought leadership, social media, and internal communications. This role serves as a senior communications leader for Technology, Operations and Data—representing more than half of the organization—and plays a critical role in shaping how these functions are understood internally and externally.

It partners closely with senior executives to translate complex topics—such as AI, technology strategy and foundational initiatives—into clear, compelling narratives. The role leads the development and execution of integrated communications strategies and campaigns around enterprise priorities, including AI, technology innovation and operational transformation. It acts as a trusted advisor to senior leaders, providing counsel on messaging, issues, crisis scenarios and evolving developments related to technology, operations and data.

This position also drives a thoughtful, multi-channel executive visibility strategy, elevating leadership presence across internal, social and relevant external channels to strengthen reputation and thought leadership. Provides leadership to managers and professional staff and is accountable for the performance and results of multiple related teams.

• Develops strategic plans and sets priorities aligned to enterprise direction, with a strong focus on Technology, Operations and Data communications; ensures execution against goals.
• Acts as the lead communications partner for senior executives across Technology, Operations and Data, providing strategic counsel on messaging, positioning and stakeholder engagement.
• Leads the development and execution of integrated communications campaigns tied to enterprise priorities, including AI, technology strategy, foundational initiatives and transformation efforts.
• Translates complex technical and operational topics into clear, compelling and accessible messaging for a range of audiences, including partners, clients, media and industry stakeholders.
• Maintains strong awareness of emerging industry developments and trends, proactively shaping messaging and advising leadership on how to respond quickly and effectively to evolving issues.
• Advises leadership on issues management and crisis communications, particularly those related to technology, operations, data and cybersecurity, ensuring timely, coordinated and effective messaging.
• Develops and executes a multi-channel executive visibility strategy, spanning internal communications, social media and relevant external platforms to elevate leadership presence and thought leadership.
• Prepares and oversees development of executive-level…