Service Manager

Chicago, United States

The Area Service Manager is the principal service executive of the Area responsible for generating and retaining revenue and profit from our customers. The Area Service Manager is responsible for creation and implementation of the Area service plan and making necessary recommendations to the General Manager and management team as well as work to position the company as the value leader in the market segments in which we compete.

• Service Manager must regularly meet with key customers, assess current service levels, identify emerging and or unmet needs, and implement corrections and or recommendations that improve service effectiveness.
• Retain target customer base through relationship building and renewing contracts.
• Achieve Service department goals in budget, customer retention, revenue and profit growth, and material control.
• With Area Management team, develop area pricing and contract terms strategy for each market segment.
• Recruit, hire and train all service members in a timely manner on service, revenue growth, product knowledge, negotiation, industry knowledge, pricing and profitability.
• Advise the management team of competitive trends.
• Responsible for service administration, including systems adherence, compensation and reports.
• Protect company resources including members, material and fleet resources by following all company policies.
• Be a leader in executing strategies to achieve new company initiatives.
• Conduct regular performance reviews/ "get-togethers."

• Current driver's license and good driving record.
• Successfully pass hair follicle drug test.
• Candidates must pass a background check and drug screening (no THC allowed).
• This role is part of a lean team structure - the manager may need to step in operationally if routes are uncovered (e.g., if a rep calls off and backup options are unavailable).

• Proven leadership experience managing a team that includes supervisors and front-line service representatives - with demonstrated ability to hold team members accountable, including terminations.
• Direct experience recruiting, interviewing, and hiring service staff.
• Experience managing operational metrics budget, customer retention, revenue/profit growth, and/or material control.
• Nice to Have:
  Background from a uniform/linen/medical laundry service environment (e.g., Uni First, ImageFIRST, Superior, Novo, or comparable). However, strong leaders from outside the industry (e.g., Fed Ex) have been successful in this role as well.
• Nice to Have:
  College degree.

• Interview Process: 5 rounds — candidate will be interviewed by all members of the management team
• Valid driver s license with a clean driving record
• Candidates must pass a background check and drug screening (no THC allowed). Ability to pass a hair follicle drug test.
• Shift/
  
  Schedule:
  
  48-52 hours per week; occasional Saturdays required
• Compensation:$65K-$75K salary; profit sharing + revenue kicker bonus (company has distributed 26 bonuses since 2021); full benefits; 401(k) with company match and non-elective employer contribution
• Relocation:
  Not available
• Confidentiality:
  This is a confidential search. Do not post on any job board or Linked In. Do not reference the client name in any candidate-facing communication.