Senior Residential Operations Manager Job Chicago area,Illinois USA,Management

Northeastern offers a rewarding working environment for our students and employees. Our faculty and staff are smart, dedicated people who work to create an excellent urban university experience for bright and motivated students.

Job Summary:

Under the general direction of the Director of Housing & Residence Life, the Senior Residential Operations Manager serves as a senior administrator responsible for assisting in the overall management, quality, and efficiency of Housing & Residence Life operations at The NEST.

Job Description:

Administrative & Operational Management:

Manage day-to-day residential operations, including front desk services, key control processes, room reservations, tabling initiatives, occupancy communication coordination, and building logistics.
Experience in the Housing CRM system eRezLife to manage operational workflows related to residential life functions, including student records, engagement tracking, and reporting, in collaboration with the Director of Housing & Residence Life.
Coordinate operational planning and execution for move-in, move-out, break housing, and building transitions in collaboration with the Director.
Oversee the logistical implementation of summer housing operations, including coordination for summer camps, conferences, academic programs, and approved external groups utilizing residential spaces.
Monitor service delivery standards and respond to operational concerns in a timely and student-centered manner.
Prepare recurring operational reports related to occupancy utilization, service metrics, summer housing activity, and external group operations.
Identify operational inefficiencies and recommend process improvements to the Director.

Staff Supervision & Development:

Serve as the primary supervisor for all Resident Assistants, including recruitment, coordination, hiring processes, onboarding, training implementation, scheduling, performance evaluations, and ongoing development.
Provide ongoing coaching, mentoring, and professional development for staff, and address performance concerns by implementing and documenting corrective action in alignment with departmental standards.
Design and facilitate RA training sessions focused on crisis response, conduct procedures, community development, equity and inclusion, and student support strategies.
Monitor RA duty coverage, community walks, and response expectations to ensure consistent service delivery.
Support the supervision of Desk Assistants as needed, particularly in coordination with operational priorities or during staffing transitions.
Identify leadership development opportunities for RAs and support their growth through structured reflection and feedback.
Facilitate weekly staff meetings focused on residential operations, crisis preparedness, community standards, and student support.

Student Engagement & Community Development:

Assist in coordinating Living Learning Communities (LLCs) in partnership with faculty and campus partners.
Support community-building programming efforts led by Resident Assistants.
Conduct student outreach and academic welfare checks for residents of concern.
Partner with Student Success and Retention, Student Counseling Services, Student Disability Services, and the Dean of Students’ office for referrals and coordinated care.
Monitor engagement trends and recommend adjustments to programming efforts.
Represent Housing & Residence Life at select campus engagement events and committees.

Facilities Coordination and

Risk Management:

Serve as primary liaison for day-to-day work order follow-up and preventative maintenance tracking.
Oversee room readiness verification in collaboration with Facilities.
Coordinate annual health and safety inspections.
Support safety drills and emergency preparedness initiatives in collaboration with University Police.
Document facility trends and report recurring concerns to the Director for long-term planning.

Conduct Administration:

Experience in Maxient to document cases, track outcomes, maintain accurate records, and generate reports in compliance with institutional standards.
Review and adjudicate routine housing conduct cases, as assigned by the Director, in accordance with established guidelines.
Consult with the Director regarding complex, high-risk, or escalated cases.
Support coordination with the Director when cases require broader university routing.

On-Call and Crisis Response:

Participate in the professional staff on-call rotation, providing evening, weekend, holiday, and break coverage and…