Department Manager- Fifth Avenue

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULL PANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

Job Overview:
We are seeking an experienced Department Manager to oversee daily operations within a flagship POP MART location. This role is responsible for elevating customer experience, driving department-level sales performance, and ensuring smooth operational and merchandising execution. The Department Manager will oversee a team of Brand Associates, supporting training, development, and overall productivity while acting as a key leader on the sales floor.

This role requires exceptional attention to detail, strong operational acumen, and the ability to guide and motivate a team in a high-volume, high-visibility environment. The position reports to and receives functional guidance from the General Manager.

• Lead, coach, and develop Brand Associates to achieve sales, service, and operational performance standards
• Provide input into hiring, onboarding, performance feedback, and corrective action in partnership with the General Manager
• Set clear expectations, provide coaching, and drive a positive and inclusive team culture
• Act as Manager on Duty when needed, ensuring strong customer engagement and operational excellence
• Maintain a welcoming, safe, and engaging store environment for customers and employees
• Champion company brand image, values, and culture in both team behavior and store presentation

• Drive departmental sales results through product knowledge, customer engagement, and team performance
• Achieve key sales metrics including conversion, UPT, ATV, and department-specific sales targets
• Support Learning & Development initiatives and deepen IP discovery knowledge to strengthen product storytelling, team education, and customer engagement.
• Identify opportunities for operational improvement and share insights with the General Manager
• Support POP MART marketing events including in-store activations, new drops, pop-ups, conventions, and NSO execution

• Execute visual and marketing directives and attend weekly planning calls
• Install marketing materials, decals, props, and new merchandising planograms
• Remerchandise floor areas based on sell-through and product performance
• Partner closely with Operations to coordinate visual merchandising execution with product flow, inventory availability, and store readiness
• Ensure all visual standards align with brand guidelines, product storytelling, and flagship expectations

• Oversee back-of-house organization, inventory accuracy, and product flow
• Manage receiving, transfers, cycle counts, and quarterly audits
• Partner with the Visual Merchandising team to ensure product flow, replenishment, and stock availability support visual execution and floor standards
• Partner with inventory leadership to maintain accurate BOH and warehouse stock levels
• Ensure stockroom operates efficiently within flagship standards

• Partner with General Manager on all operational…