Director, Operations

ORGANIZATION OVERVIEW

Sunshine Gospel Ministries (SGM) is a faith-based community organization on the South Side of Chicago. SGM’s mission is to seek the renewal of the City of Chicago through ministries of discipleship, mercy and justice. SGM’s vision is to empower youth and families to thrive and lead prosperous, healthy lives through connectedness, opportunity, and economic sustainability. Our culture is open, warm, inviting and family oriented, and we seek individuals who share a genuine passion for advocacy and impact.

The SGM Director of Operations is responsible for ensuring the effective functioning of all organizational operations, properties, and support systems. This position provides oversight and direction for business operations, IT infrastructure, and partnership relations. The Director of Operations ensures that SGM operates efficiently and sustainably and in alignment with SGM’s mission, clear accountability, and a people-centered culture.

• Oversees daily operations across all SGM facilities and administrative functions, ensuring alignment with strategic, programmatic, and ministry goals.
• Develops, implements, and continuously refines operational systems, policies, and processes that improve efficiency, communication, and accountability.
• Manages procurement and purchasing processes, ensures cost-effectiveness, transparency, and alignment with organizational values.
• Develops and maintains organizational dashboards, metrics, and reporting tools to track operational performance, compliance, and resource utilization.
• Manages and maintains all liability and property insurance (including commercial, rental property, and vehicles) for SGM.
• Partners with the Executive Director and Finance team to manage operational and facilities budgets, cash flow, and capital planning.
• Collaborates with the Finance team to ensure compliance with grant funding requirements related to all SGM operations and facilities.
• Supports procurement, coordination, and operational needs within the restaurant and incubator spaces.

• Provides oversight of all SGM-owned or managed properties, ensuring they are safe, compliant, well-maintained, and mission-aligned.
• Manages keys, access control, security systems, alarms, and key fob platforms across all facilities.
• Oversees maintenance, capital improvements, vendor performance, and long-term facilities planning.
• Ensures compliance with local, state, and federal regulations related to facilities, housing, and property use.

• Oversees and provides support for organizational telephone and communication services.
• Oversees, manages, and implements organization-wide technology tools and platforms, including VPN, cybersecurity, property management systems, digital infrastructure, security systems, and access platforms.
• Ensures technology systems support collaboration, data integrity, operational efficiency, and the tracking of outcomes and impact data.
• Partners with vendors and internal stakeholders to ensure systems are secure, scalable, and aligned with organizational needs.
• Procures and distributes office equipment, and coordinates repairs and replacements for staff.

• Manages relationships with leaseholders and partners, including the restaurant, incubator/workspace, collegiate housing, and multi-unit buildings.
• Serves as the primary point of contact with Wheaton in Chicago regarding apartment and space usage matters.
• Manages vendor relationships, contracts, leases, and service agreements for operational, facilities, and technology needs.
• Supports contracts and monitors quality…