Vice President of Operations

Reporting to the Chief Financial Officer (CFO), the Vice President of Operations (VP-Ops) provides input for business operations and planning, sets goals for individual managers, collaborates with colleagues to implement policies and develop systems solutions and improvements, oversees resource allocation and budgeting as appropriate, and provides guidance to subordinate staff. In this role, the Vice President of Operations has primary oversight and responsibility for the effective management of all organizational owned and leased facilities, including in managing capital improvements and day-to-day maintenance of capital assets;

organizational Information Technology solutions and management (currently managed via a third-party contractor); procurement practices; and risk management and corporate insurance.

As a senior leader, the Vice President of Operations serves as an ambassador and advocate for the Center with external constituents and demonstrates the values, mission and vision of the Center on a day-to-day basis. Additionally, this role may resolve issues that may arise, ensure timely reporting to senior management, board of directors, and regulatory and funding agencies (e.g. Office of Head Start, Department of Children and Family Services, Health Department).

The Vice President of Operations leads the Operations team and serves as a key resource to the CFO on operational initiatives and strategy. The Vice President of Operations will provide leadership, management oversight, and support for administrative operations, ensuring efficient and effective processes in alignment with the Center’s mission. The Vice President of Operations will ensure compliance with operational requirements such as maintaining safe and clean facilities, safety and security, etc.

per funder contracts and policies and procedures of the Center. In collaboration with the CFO, the Vice President of Operations will manage the corporate insurance programs, relationship with brokers and directly with insurance providers as cases may arise.

• Administrative Oversight:
  Provide strategic direction and oversight for the Operations team, including facilities management and oversight of construction projects.
• Support CFO in oversight of various insurance providers/brokers, renewals, and any necessary related bids.
• Information Technology Management:
  Oversee the IT service (currently outsourced) in managing technology infrastructure, systems, and software applications. Ensure data security, network reliability, and IT support services are maintained at high standards.
• Operational Efficiency:
  Identify opportunities to streamline processes, improve productivity, and reduce costs across administrative functions. Implement best practices and innovative solutions to enhance operational efficiency.
• Compliance and
  
  Risk Management:
  
  Monitor regulatory requirements and industry standards relevant to administrative functions. Implement controls and measures to mitigate risks and ensure compliance with legal and regulatory requirements.
• Vendor Management:
  Manage relationships with external vendors and service providers to ensure quality services are delivered in a cost-effective manner. Prepare RFPs as necessary for vendors to collect competitive bids in adherence with internal fiscal policies and regulatory requirements. Negotiate contracts and agreements to optimize value and minimize risks. Seek opportunities to work with community-based businesses.
• Purchasing and Procurement:
  Develop procurement strategies to improve visibility, coordination and purchasing discipline while supporting organizational objectives.
• Capital Assets Management:
  Oversee the overall performance of the capital asset projects portfolio, including project scope, budget, schedule, quality, risk, and organizational impact, and provide executive direction when significant issues require intervention.
• Financial Management:
  Develop and manage budgets for administrative functions, ensuring resources are allocated effectively to support business objectives.
• Leadership and Team Development:
  Provide leadership, guidance, and mentorship to members of the Operations teams. Foster a culture of collaboration, accountability, and continuous improvement.
• Policies and Procedures:
  Regularly review and update organizational policies and procedures, including the operations manual and policies governing risk management, procurement, and cybersecurity. Develop and implement new…