Senior Practice Manager

HBH New Halsted
3501 N Halsted St
Chicago, IL 60657, USA

Howard Brown Health is a nationally recognized leader in LGBTQ+ health and wellness. Our commitment to inclusive and affirming care has made us a cornerstone of the Chicago community. At Howard Brown, we believe in providing holistic, patient-centered care that empowers individuals and enriches lives.

• A commitment to work-life balance with:
  • 3-weeks paid vacation and 1-week of personal time
  • 12 accrued sick days per year
  • 9 paid holidays, including Juneteenth
  • PTO Exchange allows employees to turn unused PTO into liquid assets
• Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.
  • BCBS HMO, PPO, and PPO Select Plans
  • Eye Med Vision premium
• 401k program with up to 5% employer match after 90 days
• Employer-paid basic life insurance valued at one times the annual salary
• Voluntary Life and AD&D, and Short-term and Long-term disability
• Up to $720 pre-tax commuter and parking benefit account
• Flexible Spending Accounts for healthcare and dependent care
• Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
• Employee Assistance Program with 5 employer-paid counseling sessions
• 50% off at Brown Elephant Resale Shops and discounts at local businesses

The salary range for this role is: $92,500 - $110,000

• Manages the day-to-day operations of a health center(s) and serves as the single point-of-contact for all facilities and safety matters.
• Manages all direct reports and communicates expectations, monitors and manages performance, and provides coaching, feedback, and development opportunities on a regular basis.
• Ensures the center's compliance with OSHA, IDPH, and other regulatory agency standards in partnership with the center's Medical Director.
• Ensures the highest standard of customer service and conducts investigations to evaluate and address staff and patient compliance and related issues.
• Plans, organizes, and conducts monthly staff meetings to review the center's operations performance and related outcomes.
• Ensures the coordination of workflow and daily schedules and adheres to Patient Centered Medical Home (PCMH) principles and practices including the implementation of daily team huddles.
• Ensures adherence with organizational policies related to safety, clinical service delivery, human resources management, and quality improvement.
• Participates as an active member in organization-wide quality and performance improvement initiatives.
• Other duties as assigned and/or required.

• Bachelor's degree in healthcare, business administration, or related discipline required.
• Minimum seven (7) years operation management experience required. Of the seven (7) years experience, at least three (3) years progressive healthcare management experience including direct people management required.
• Knowledge of Patient Centered Medical Home (PCMH) principles and practices
• Ability to create a patient-centered environment that recognizes values and advances the organization's mission
• Ability to maintain knowledge of current practices and the roles and functions of patient care team members directly reporting to the Senior Practice Manager
• Ability to maintain knowledge of current practices and the roles and functions of patient care team members, on-site or remote, not directly reporting to the Senior Practice Manager
• Demonstrated proficient and functional customer service and client orientation skills
• Ability to handle and maintain highly confidential information with professional maturity
• Demonstrated skill at analytical and critical thinking
• Ability to make timely, independent decisions demonstrating responsible judgement
• Effective communication skills…