Director Of Family Support Programs

Job Description - DIRECTOR OF FAMILY SUPPORT PROGRAMS (417269)

Job Description

417269

Description

JOB ANNOUNCEMENT

DIRECTOR OF FAMILY SUPPORT PROGRAMS

DEPARTMENT OF FAMILY & SUPPORT SERVICES

Bureau/Unit:
Homeless Division

Number of Positions: 1

Applications for this position will be accepted until 11:59pm on 10/27/2026

The Director provides day-to-day leadership and oversight of an assigned unit and/or group of programs, ensuring that services are effectively delivered, staff are supported, and program operations align with departmental and division-wide priorities. The position leads the implementation of policies, procedures, work plans, and continuous quality improvement strategies designed to strengthen service delivery and operational efficiency. On a typical day, the Director works closely with the Senior Director, Project Managers and program staff to monitor operations, address emerging issues, provide guidance, and ensure that teams are meeting established goals and performance expectations.

The Director also oversees the work of delegate agencies, community partners, and contractors, reviewing program performance and identifying opportunities to improve outcomes, coordination, and service quality. The Director collaborates regularly with division and departmental leadership on program planning, performance management, reporting, staffing, and operational priorities. This includes reviewing data and narrative reports, participating in planning and assessment activities, supporting grant development, and developing partnerships across City departments and community stakeholders.

The position also provides leadership in staff recruitment, performance management, professional development, and team effectiveness; interprets departmental policies and procedures; and facilitates advisory committees and work groups as needed.

ESSENTIAL DUTIES

• Directs and implements work policies and procedures for an assigned unit and/or centers (e.g., community, regional, satellite) ensuring integration into the overall division planning and continuous quality improvement
• Works with the Senior Director to develop program policies and objectives to standardize, coordinate, and improve efficiency of service delivery to clients
• Directs the evaluation of delegate agencies, partners and contractors in all program options/models to ensure continuous quality improvement
• Directly oversees outreach staff and ensures they are executing work plans, performing work operations and providing services to clients
• Provides support and oversight during encampment cleanings and special projects.
• Participates in the hiring and performance evaluation process for subordinate staff and makes recommendations for disciplinary action
• Ensures effective communication and teamwork within assigned unit
• Directs the preparation of statistical and narrative reports and works with the leadership team to ensure integration into overall division continuous quality improvement efforts
• Collaborates with the division’s senior leadership team keeping them apprised of unit activities and operations and to ensure division-wide participation in program planning (e.g., self assessment and community assessment processes)
• Assists in the preparation of grant applications and other collaborative activities within assigned unit
• Establishes effective partnerships with other departmental divisions to ensure smooth program administration activities and processes
• Provides interpretive guidance of departmental policies and procedures to staff
• Meets with senior leadership to coordinate comprehensive education and family support services throughout the division
• Directs the development of advisory committees and work groups, as…