E&S Underwriting Clearance Manager

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137655

Zurich E&S is looking to hire an Underwriting Clearance Manager to lead the central clearance team! Hiring preference in Schaumburg, IL;
Chicago, IL; or Atlanta, GA. This position is accountable for the people management, process management, and financial management of the Zurich E&S Underwriting Clearance team. This team is responsible for clearing and registering submissions from Wholesale brokers, basic triage of these submissions, and providing customer service to Zurich E&S Underwriters and Wholesale Brokers. As a leader, you will be expected to assess performance of direct reports, ensuring meaningful on-boarding experiences and provide regular, actionable coaching and feedback to employees to review progress, recognize accomplishments, support development and/or improve performance.

Additional Responsibilities include:

• Recruit, train, develop, manage, and motivate a talented team of clearance specialists supporting Underwriting teams in achieving a balanced and profitable book of business by performing various pre-Underwriting activities such as registering submissions, capturing submission information and entering into databases, liaising with producers to ensure submission completeness, routing submissions
• Drive superior customer service by ensuring the unit develops and maintains effective business relationships with Underwriters and Underwriting Assistant, internal partners, and external partners
• Ensure Clearance team members know what is expected of them by: setting clear goals/expectations, providing ongoing performance coaching, offering guidance on career management, and conducting performance review leveraging the Zurich performance management process
• Monitor, manage and oversee workload capacity of each team member
• Support the continued improvement of the Clearance team by maintaining standardized procedures and associated training material and providing functional guidance or training to less experienced team members
• Achieve critical productivity metrics through rigorous and diligent tracking and monitoring of performance, and by continuing to improve the efficiency of processes and workflows
• Support delivery of process improvement actions, including system and process enhancements
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and leveraging Zurich training resources
• Business travel, as required
• Ensure compliance with all legal, regulatory, and internal control requirements
• Investigate and report on issues associated with the Clearance process to drive continuous improvement

Basic Qualifications

Required:

• Bachelor’s Degree and 4 or more years of experience in Insurance Operations, Underwriting or Market Facing area
  OR
• Zurich Certified Insurance Apprentice, including Associate Degree, and 4 or more years of Insurance Operations, Underwriting or Market Facing area
  OR
• High School Diploma or Equivalent and 6 or more years of experience in Insurance Operations, Underwriting or Market Facing area
  AND
• Knowledge of the insurance industry and the legal and regulatory environment

Preferred Qualifications:

• High School Diploma or Equivalent and 6 or more years of experience in Underwriting AND at least 2 years in a supervisory capacity
• People management experience overseeing full- and part-time remote employees (exempt and non-exempt)
• Strong analytical skills including knowledge of Microsoft Excel, Adobe Reader and other Microsoft Office Products
• Superior communication, interpersonal, and process management skills
• Effectively multi-task, and balance multiple priorities along with effective teamwork and demonstration of…