Senior Manager, AI Outcomes Management

Location: Chicago, IL;
Mountain View, CA

Department: 725 Customer COE

Thought Spot is a Data & AI platform that helps companies turn data into enterprise advantage. We’re Gartner MQ leaders with more than 1,000 customers globally and offices in Mountain View, Chicago, London, Bangalore, Sydney, and Tokyo.

Thought Spot is the agentic analytics platform built to make the world fact driven. We’re a ~1,000‑person team building for enterprises across North America, EMEA, and India, and Spotter is our most ambitious answer yet to the question that started this company: how do you get an answer out of your data as fast as you can ask the question.

Spotter customers aren’t logos to us. They’re real teams betting a piece of their business on getting facts faster than the competition – and the AI Outcomes org is where that bet either pays off or doesn’t.

We’re looking for a Senior Manager, AI Outcomes to lead a team of AI Outcomes Managers and own the outcomes, retention, and expansion of their combined portfolio. Your team is Thought Spot’s strategic presence inside its accounts – owning the outcomes plan, the renewal, and the expansion across the full customer lifecycle. Your job is to make them great at it, and to build the playbook the rest of the org will run on as Spotter scales.

This is a builder's seat, not a caretaker's. You'll shape how we plan outcomes, how we measure account health, and how we turn adoption into renewals and renewals into expansions – from the ground up.

Your AI Outcomes Managers (AOMs) are Thought Spot’s strategic presence inside their accounts – the customer's AI analytics advisor and perpetual account owner across the full value lifecycle. Each AOM owns the outcomes plan, the renewal, and the expansion, co‑owning the commercial relationship with their AE counterpart. They tie Thought Spot usage to business KPIs, drive breadth and depth of Thought Spot consumption, and are technical enough to mock quick solutions to prove what's possible – not just advise.

You set the bar for that work and grow the people who do it.

• Own portfolio outcomes. Manage GRR and NRR across your team's book of accounts, and know the state of every account cold. Renewals should never be surprises; expansion should be proactive and evidenced.
• Lead and coach. Manage and develop a team of AI Outcomes Managers. Set the bar for what great account ownership looks like – outcomes over activities, value narratives over status decks, and a champion network deep enough to survive a stakeholder change.
• Raise deliverable quality. Hold the bar on your team's core artifacts, including, the Joint Outcomes Plan, value‑realization narratives, QBRs, use‑case roadmaps, and expansion plans. Coach the value story, not just the slides.
• Build the playbook. Design the outcomes‑planning, adoption, and Q  motions your team runs – from the Joint Outcomes Plan that ties Spotter usage to customer KPIs, to programs like Spot
  30 and Spot Surge. There's no legacy process to inherit; you're writing the first version.
• Drive adoption and expansion. Coach your team to push meaningful consumption of Spotter, Live boards, and Data Apps, use consumption health as a leading indicator, and partner with Sales to turn healthy accounts into bigger ones. Flag risk early enough to fix it.
• Be the voice of the customer. Feed product and engineering real signal from the field – if it doesn't move the needle for our users, it's noise, and you and your team are the filter.
• Report on what matters. Track and communicate portfolio metrics to leadership with clarity, not spin. Tie every number back to attained outcomes, not adoption activity.