Program Manager of Hope

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Full-time Regular Chicago, IL, US

4 days ago Requisition

Salary Range: $67,000.00 To $90,000.00 Annually

The Program Manager of CAN Hope provides day-to-day supervision and operational leadership for the Chicago Advocacy Network for Hope (CAN Hope) family justice center program in its service to survivors of domestic and sexual violence, human trafficking, stalking, and other forms of interpersonal or community violence. This position supports the implementation of program priorities, operations, procedures, and leadership values as established by the Director.

Survivor-centered and evidence-informed practices are integrated throughout all responsibilities.

The Program Manager is responsible for creating an inclusive environment that demonstrates equity, inclusion, accessibility, and belonging to our clients, ChicagoCAC employees, and partners. The position also assists in ChicagoCAC’s Diversity, Equity, Inclusion, Accessibility and Belonging (DEIAB) initiatives.

• Supervise direct services and staffing needs to ensure compliance with program expectations as established by the Director. Function in direct service roles as needed.
• Maintain and support team access to relevant resources, evidence-informed practices, research, and specialized training relevant to survivor services.
• Serve as a public steward of CAN Hope by building relationships with individuals, organizations, and institutions that support survivors and coordinate CAN Hope’s participation in outreach opportunities and community-based events.
• Serve as site supervisor in the absence of or as assigned by the Director.
• Support the Director in collecting, organizing, and utilizing program data.
• Attend and participate in regularly scheduled meetings as relevant to the role.
• Maintain program site cleanliness and organization as assigned.
• Travel to ChicagoCAC’s other program sites and community locations as needed.
• Regularly participate in ChicagoCAC sponsored client/staff/community events.

The Program Manager exercises mid-level decision-making in managing routine program operations, supervising assigned staff, and resolving issues or conflicts within established ChicagoCAC policies, CAN Hope procedures, and the authority delegated by the Director. Significant changes to program procedures and operations require Director review and approval.

The Program Manager is responsible for direct supervision of CAN Hope’s direct service roles, interns, and volunteers as assigned.

The Program Manager is expected to collaborate and work effectively with CAN Hope team members and partners, as well as ChicagoCAC peers and colleagues.

• Master’s degree in social work or a related field.
• Three or more years of relevant social services experience.
• Demonstrated experience supervising, leading, or coordinating the work of others with the ability to provide clear direction, establish consistent expectations, and use available tools and resources to support staff performance.
• Demonstrated ability to give and receive feedback through curiosity, adaptability, sound judgment, and a solutions-oriented approach to problem-solving.
• Strong written and verbal communication skills, as well as project management and organizational skills, with the ability to manage deadlines, deliverables, direct service needs, and supervision requirements simultaneously.
• Demonstrated cultural competency related to professional teamwork and support for survivors from various…