Director of Admission Events, Student Experience and Visit Operations

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Director of Admission Events, Student Experience and Visit Operations

Compensation: $70,000 - $75,000, commensurate with experience and qualifications.

Position Type/

Schedule:

Full-Time, exempt. Monday–Friday, 8:30 a.m.–5:00 p.m. This position is fully on-site; remote work is not available. Evening and weekend work is required for pre-scheduled major admission events, student programs, and other recruitment and engagement initiatives. These scheduling needs are generally planned in advance, and employees will receive advance notice whenever practicable. Occasional travel within the Chicagoland area, elsewhere in Illinois, or other domestic locations may be required.

Work Location:
Illinois Tech, 10 West 35th Street, Chicago, IL 60616

Work Authorization: Applicants must be legally authorized to work in the United States, both presently and for the duration of employment with the university.

The Director of Admission Events, Student Experience, and Visit Operations provides strategic leadership for Illinois Tech’s prospective and admitted student engagement programs, including undergraduate and graduate admission events, student engagement programs, campus visits, and Visitors Center operations. Reporting to the Associate Vice President of Enrollment Management, the Director establishes priorities, experience standards, resource allocation, and measures of success across these areas.

The Director leads a team responsible for delivering coordinated, high-quality experiences for prospective and admitted students and their families. The position works closely with enrollment leadership, admission and recruitment teams, academic units, Enrollment Marketing, faculty, and other campus partners to support student engagement, conversion, yield, and institutional connection.

• Lead strategy and priorities for admission events, student engagement programs, campus visits, and Visitors Center operations in alignment with enrollment goals.
• Supervise and develop the Associate Director, Assistant Director, and Visitors Center Operations Coordinator, establishing clear responsibilities, expectations, and accountability.
• Oversee staffing, student employee programs, and operational coverage for major events, high volume visit periods, and engagement programs.
• Evaluate program needs, resources, and opportunities for improvement and serve as the escalation point for complex operational issues.

• Build and maintain partnerships with academic units, Enrollment Marketing, Financial Aid, Student Affairs, Facilities, Public Safety, Dining, Event Services, and other campus partners.
• Coordinate campus participation in admission events, visits, recruitment programs, and yield initiatives.
• Partner with enrollment and recruitment leadership to ensure programs and experiences support undergraduate and graduate enrollment goals.
• Promote consistent service standards, messaging, and institutional representation across student and family experiences.

• Establish measures of success and monitor participation, attendance, satisfaction, conversion, yield, and other relevant program data.
• Partner with Enrollment Operations…