Client Services Manager

Company: Armstrong World Industries

Primary location: Chicago,Illinois - This position is responsible for teams based in Gilberts and Chicago and requires regular on-site presence.
Relocation offered:Yes
Employment status:Full-Time
Travel:11%-25%
Non-compete:No

The estimated base salary range for this role is $120,000 to $165,000 per year.
Individual pay is based upon location, skills and expertise, experience and other relevant factors

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

• A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
• Personal development to grow your career with us based on your strengths and interests.
• A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.
• A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.

Reporting to the National Sales Director, the Construction Services Manager leads the construction services function, including estimating, project coordination, and project management. The role is accountable for delivering accurate quotes, efficient order execution, exceptional customer experience, and profitable growth through effective leadership, performance management, process improvement, and cross-functional collaboration. This position oversees estimating, project coordination, and project management teams, establishes operational standards and performance metrics, and drives continuous improvement initiatives that enhance service levels, operational efficiency, and business results across the Architectural Specialties network.

• Drive business growth and operational excellence.
• Influence strategy across Sales, Operations, and Design.
• Develop and mentor teams while building future leaders.
• Take on a high-impact leadership role with growth potential.

• Leads estimating, project coordination, and project management functions to support profitable growth and customer satisfaction.
• Establishes performance objectives and implements corrective actions to improve operational effectiveness and team performance.
• Provides leadership, coaching, and development to supervisors and team members while fostering a culture of accountability, collaboration, and continuous improvement.
• Analyzes business, sales, and operational data to identify trends, recommend actions, and support informed decision-making.
• Partners with Sales, Operations, Product Development, and Design teams to improve processes and customer outcomes.
• Resolves complex customer, project, and operational issues to support long-term customer retention and business success.
• Directs estimating and quoting activities to ensure timely, accurate, and competitive customer proposals.
• Maintains estimating standards, pricing tools, and quoting processes that support margin objectives and operational consistency.
• Reviews and improves estimating workflows to reduce errors, improve responsiveness, and enhance customer satisfaction.
• Provides technical leadership by interpreting architectural drawings, identifying project risks, and recommending product solutions for commercial construction applications.
• Supports new product launches by ensuring pricing tools, estimating processes, and documentation are developed and maintained.

• Oversee project coordination and management activities to ensure projects are executed efficiently and meet customer expectations.
• Manage project workload, balancing resource allocation and service-level performance through reporting and operational dashboards.
• Drives improvements to customer experience, order execution, communication processes, and project delivery standards.
• Partners with manufacturing and operational teams to support effective Sales &…