Store Director, MaxMara

OVERALL DUTIES:

The Store Director is responsible for business development in line with the brand’s

strategy, overall store management, staff, merchandise, and customer service. The

Store Director is accountable for achieving financial objectives, building highly motivated

teams, and developing the staff to the next level. The Store Director will lead a high-

performing team, cultivate a positive and motivating store culture, and maintain a focus

on achieving both financial and operational targets while upholding the brand’s luxury

standards.

CORE RESPONSIBILITIES:

Customer Service

• Stresses the importance of building a local clientele and new client base.
• Assist associates with client service issues when needed
• Ongoing reinforcement of all aspects related to clienteling
• Lead the store’s customer service strategy to enhance overall satisfaction, drive repeat business, and generate referrals.

Staff Development

• Lead, mentor, and develop a high-performing team, ensuring alignment with the company’s culture and values.
• Uses training as the tool to refine and enhance the knowledge expectations of the team
• Ongoing performance management to ensure sales and KPI goals are consistently being met
• Demonstrates leadership and leads by setting clear performance expectations and conduct ongoing performance evaluations to support individual and team growth
• Manages the floor to maintain a strong presence
• Develops bench strength for all positions within the store
• Develops, implements, and executes strategic business plans for the store
• Fosters a store environment that emulates the company DNA that motivates and empowers associates to deliver exceptional customer service and meet sales goals.

Operations

• Assist in developing the store according to the brand’s overall objectives
• Maintains inventory control following the policies and procedures to protect assets and meet the shrink goal
• Manage the P&L for the store controlling expenses and gross margin to achieve a financial objective
• Partner with buying office to ensure the merchandise matrix, sell-through, and stock levels are maximized for sales

Store Visuals

• Enforce merchandise standards as set forth by the visual department ensuring the store’s displays, layout, and product presentation are consistent with the brand’s standards and enhance the customer experience.
• Maintain an in-depth knowledge of products, trends, and the competitive landscape to

communicate effectively with the team and provide insights into customer preferences

Human Resources

• Consistently network within the market, shopping competition, and recruiting for staff opportunities. Foster strong relationships with external partners and continuously network to identify top talent within the market.
• Supervise store personnel, ensuring all company policies and procedures are being followed
• Provide leadership and guidance to store personnel, ensuring compliance with company policies, procedures, and industry best practices.

REQUIRED SKILLS/EDUCATION:

BA a plus

Minimum 8-10 years of Retail Management experience; luxury a plus

RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is

strongly preferred

Strong interpersonal, organizational, and communication skills

Able to work independently as well as collaboratively

Proficient computer skills

Ability to manage conflict

Max Mara is an Equal Opportunity Employer. M/F/D/V