Customer Compliance Manager; Supply Chain

Salary : $109,000 - $127,000 annually + bonus opportunity Job Family :
Supply Chain Operations Location :
United States - Chicago Office

Dyson is a global technology enterprise.

We’re growing fast and our ambition is huge - more categories, morelocationsand more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood with anadditionalofficelocatedin New York City. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country.

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.

The Supply Chain Customer Contracts & Compliance Manager is responsible for leading customer compliance, contract governance, and customer operations across Dyson's strategic retail accounts. This role manages a team focused on retailer compliance, deductions and chargebacks, customer claims resolution, and operational performance while partnering closely with Sales, Logistics, Supply Chain, Customer Service, Finance, and Dyson Business Services.

The successful candidate will drive initiatives that improve customer experience, reduce compliance-related costs, enhance operational execution, and strengthen relationships with key retail partners including Amazon, Costco, Best Buy, Walmart, Target, and others. This role will serve as a key escalation point for customer compliance issues while developing scalable processes, controls, and reporting that support Dyson's continued growth.

Key Responsibilities

• Lead, coach, and develop a team of analysts responsible for customer compliance, deductions, claims management, and customer operational support.
• Establish team objectives, performance metrics, and development plans to drive engagement and high performance.
• Foster a culture of accountability, continuous improvement, and customer-centric decision-making.
• Provide ongoing mentorship, feedback, and support to team members.

Customer Compliance & Contract Management

• Own compliance programs across strategic retail accounts, ensuring adherence to customer requirements, routing guides, contractual agreements, and operational standards.
• Partner closely with Sales Account Managers and customers to identify, assess, and mitigate compliance risks.
• Oversee customer deductions, chargebacks, shortages, penalties, and compliance claims, ensuring timely investigation and resolution.
• Review customer contracts and operational requirements, translating business needs into effective processes and controls.
• Drive consistency in contract governance and compliance management practices across all customer accounts.

Customer Operations & Performance

• Lead initiatives that improve customer experience and operational execution across the customer order lifecycle.
• Monitor customer scorecards, OTIF performance, service-level metrics, and compliance indicators, identifying opportunities for improvement.
• Serve as the primary escalation point for significant customer operational and compliance issues.
• Build strong relationships with customers and internal stakeholders to support long-term business objectives.
• Manage budgets related to compliance penalties, claims, and deductions.
• Identify opportunities to reduce compliance-related costs and improve recovery efforts.
  
  Develop and present reporting on compliance performance, customer scorecards, deductions, claims trends, root-cause analysis, and financial impact.
• Utilize insights and analytics to…