Managing Director, Client Business Lead

OMD is seeking a senior Client Business Lead to lead its Chicago-based government client and support the client’s brand-building and recruitment objectives.

The partnership operates within an Integrated Agency Team, in partnership with other Omnicom agency partners. The role calls for a senior leader who can confidently connect media and marketing capabilities to the client’s priorities and build effective and trusting relationships with the clients and agency partners.

The Client Business Lead will guide an experienced, multidisciplinary team through an important period of change. Success requires equal strength in strategic counsel, disciplined delivery, financial stewardship, and people leadership. A particular priority is to build trust with the new government client media lead and the team, while fine-tuning the operating model to deliver high-impact work.

Overview

This leader is accountable for the health, performance, and commercial sustainability of the OMD client assignment. They will lead the OMD team, coordinate strategy, planning, activation, marketing science, and operations, and work closely with the Integrated Agency Team to deliver connected work. They will help advance the client’s marketing transformation while ensuring OMD remains an essential, effective, efficient partner with clear scope, strong governance, and reliable execution.

Key responsibilities

• Serve as the senior day-to-day business partner and trusted advisor to the client and other agency stakeholders; understand their priorities, organizational context, and measures of success, and translate these into clear media strategies and accountable delivery.
• Build a strong relationship with the new client media lead by listening closely, understanding their working style and priorities, and earning trust through informed counsel and follow-through. Explain media choices respectfully and establish alignment before advancing change.
• Maintain disciplined governance, documentation, and approval paths, including applicable contractual, government, privacy, data-use, and brand-safety requirements. Establish performance reviews and feedback loops that improve client confidence, delivery, and business impact.
• Unite the Integrated Agency Team through mutual trust, shared planning rhythms, and clear escalation paths. Understand stakeholder dynamics and decision authority, resolve challenges constructively, and faithfully represent media’s contribution to outcomes.
• Own the commercial health of the assignment, including scope, fees, P&L, staffing, and forecasts. Address risks early, demonstrate OMD’s value and identify appropriate opportunities for scope expansion and organic growth.
• Set clear priorities for the partnership and lead full-funnel strategy across brand building and recruitment. Bring together audience insights, creativity, media, data, technology, and measurement to improve agreed government client outcomes.
• Lead through any strategic or budget changes with clear communication and decisive prioritization. Agree realistic scope and service levels, make staffing and investment decisions with care, and help TBWA and the client understand the implications while protecting quality and the highest-impact work.
• Transform the operating model to meet evolving needs: clarify decision rights, reduce duplication, rebalance senior roles and strengthen workflows. Use Omnicom Media capabilities, technology and AI where they deliver measurable improvements in effectiveness or efficiency.
• Lead through servant leadership: set high standards, remove obstacles, coach talent and give experienced leaders real ownership. Recruit and retain strong people, communicate honestly and early, and handle reductions with dignity for…