Team Manager, Professional Services

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations.

With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Box Consulting is a fast growing team helping customers rapidly deploy, maximize value, and deeply integrate Box into their enterprises. Your proven ability to work creatively and analytically on complex, multi phase engagements with the most strategic of customers will help you build, manage, and scale your team in highly engaged environment. Excellent communication, leadership, and management skills enable you to grow the team's professional development while staying highly engaged with customers - an opportunity for your team to learn the depth of your delivery expertise on the job.

Box is growing fast. Real fast. Every business in the world is looking to modernize the way they work. As the leader in cloud content management, Box is the only company that can help enterprises transform how people work together. Your years of experience with project management and business process design, combined with expert knowledge of internal processes and related systems, empower you to be an influential leader within Box Consulting and more broadly across all of Box.

As a Manager, you will be scaling a world-class team, working closely with our customers as a thought leader, shape & evolve consulting delivery offerings, and drive new business with your sales partners. You will bring the energy and expertise to inspire our customers and influence Box Consulting's strategic direction. You will lead teams of varying levels of experience, thrive in dynamic & cross-functional environments, and enjoy achieving results thru engaging directly with our customers.

You have solid people management experience, including hiring, onboarding as well as cultivating professional development opportunities as part of performance management functions

6+ years service delivery experience in technology

A firm understanding of how services and project delivery impacts financial performance with regard to individual utilization and revenue realization

Works autonomously with limited guidance - Strong sense of urgency for customer issues. Comfortable leading larger teams including cross-functional members

Work closely with sales teams and industry managing directors to effectively develop clear and successful GTM strategy

Accurately forecast and effectively manage resources against revenue, pipeline, and bookings targets

Apply leadership acumen and operational excellence to tracking, forecasting, and closing pipeline

Pipeline generation and qualification, employing varied techniques,…